Business Analyst III

About the Role

We are seeking a self-directing Business Analyst III who can identify priorities, overcome obstacles, and mobilize resources to achieve results through collaboration. You should understand technical issues at a high level and be proactive, creative, and efficient in proposing solutions to complex, time-critical problems. Your role will involve supporting solution delivery, planning, application reviews, documentation, information updates, policy/directive reviews, release management, and providing guidance on enterprise infrastructure, applications, security, process improvements, and solutions.

We value team players and self-motivators who conduct business with professionalism, trust, honesty, and integrity. If you are highly committed, team-oriented, and possess these qualities, we’d love to meet you.

Responsibilities

• Keep abreast of current developments in Health Care IT, software development, release processes, and industry best practices.
• Identify, research, and resolve business, usability, process, technical, and service improvement problems.
• Gather requirements, create documentation, collaborate with developers to estimate and build solutions, and evaluate results.
• Extract data from disparate systems into meaningful business intelligence to improve processes, procedures, and products.
• Partner with clients, service areas, and vendors to ensure optimal delivery of solutions.
• Ensure solution architecture (software, integrations, and programs) aligns with business goals and milestones are met.
• Participate in initiative documentation, including design reviews, estimating exercises, operational readiness reviews, timeline management, and risk assessment.
• Prepare briefing materials for executive leadership, clients, and stakeholders, often with limited time and partial information.
• Draft and tailor content for multiple audiences to communicate status, key information, milestones, technical challenges, and opportunities.
• Work under deadlines in close contact with project teams, clients, and stakeholders.
• Collaborate across teams to collect information, coordinate inputs for meetings, and resolve blockers.
• Support ad hoc areas as directed and mitigate business risks associated with solution architecture and processes.
• Provide recommendations on prioritizing development team work based on customer needs.
• Participate in Agile, Kanban, Waterfall, and hybrid methodologies.
• Consult on test planning and execution, including documenting test plans, executing tests, tracking execution, and defect resolution.
• Support Release Management processes and drive improvements.
• Address operational support needs, including end-user documentation, communications, and troubleshooting.
• Build models and assess stakeholder needs and goals.
• Recommend process improvements based on analysis and ensure successful execution.
• Participate in knowledge transfer and mentorship of coworkers.
• Perform other related duties as necessary.

Requirements

• Over 2+ years of relevant experience conducting analysis of IT business and information environments, activities, processes, and events.
• 2+ years of experience working on web-based applications and portals.
• Understanding of IT system/software lifecycle.
• Exceptional written and oral communication skills, with a focus on translating technical concepts for business, functional, application development, engineering, and security teams.
• Experience with data management (collection, storage, and use).
• Ability to independently assemble Excel tables, PowerPoint slides, and Word documentation under tight deadlines for client consumption.
• Experience with machine learning and AI.
• Ability to articulate complex concepts succinctly and clearly.
• Well-versed in lifecycle and project management methodologies.
• Experience with data modeling and data mining tools.

Preferred Qualifications

• Knowledge of Healthcare IT, VA and/or DoD Systems and Software.
• Knowledge of HIPAA, FedRAMP, FISMA, NIST, HITRUST, SOC1/2.
• Experience with medical/dental/pharmacy claims processing.
• Experience mining and modeling data, identifying trends, errors, opportunities, and reporting.
• Experience with DevOps and DevSecOps.

About Us

We are an uncommon team looking for uncommon individuals to help lower healthcare administrative costs for federal government agencies, payers, and providers. Our mission is to improve the health of our clients' business and enhance the lives of those we work with. Guided by our values of Passion, Courage, Integrity, and Respect, we foster a culture recognized as a Best Places to Work organization. We seek leaders who embody these values to shape our culture and achieve our mission.

Benefits

• Health Insurance
• Fully Paid Life Insurance
• Fully Paid Short- & Long-Term Disability
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Professional Development and Tuition Assistance Program
• 401(k) Program with Employer Match