Business Analyst III

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan, serving more than 2 million members to ensure they get the right care at the right place at the right time.

About the role

The Business Analyst III facilitates business process improvement via the methodical investigation, analysis, review and documentation of functional business specifications. This position manages the requirements development process through the elicitation, analysis, specification and verification of multiple levels of requirements from an end-to-end perspective and supports the ongoing management of the requirements. This position develops reports and analysis for the department, communicates and coordinates with IT on day-to-day efforts, manages and coordinates the implementation and/or integration of products or new features for clients (including client training), and provides subject matter expertise (SME) and support of the department's inbound and outbound functions. This position acts as a mentor to Business Analysts I/II.

Responsibilities

• Develop functional and user acceptance test plans and scenarios.
• Coordinate functional and user acceptance testing by executing the testing strategy, scheduling resources, and tracking test performance.
• Perform data analysis to support evaluation of system defects or to develop requirements for new functionality; assist in various system troubleshooting and balancing and correction efforts including analysis, verification, and validation of issues and fixes.
• Coordinate activities including on-time delivery, testing, and production moves.
• Collaborate with IT on all department-related efforts, including submission of Service Requests and writing BRDs.
• Coordinate related data requests from internal departments and/or assist IT with definition of criteria.
• Delegate data and reporting requests to business analysts.
• Facilitate collaborative system and data design sessions with the user community, technical architecture resources, and development resources.
• Prepare status updates to the enterprise for distribution and communication.
• Work as a technical support and liaison to designated IT personnel to provide testing, support, and feedback on enhancement requests and regular updates/releases; adhere to release schedules.
• Provide analytical support for critical corporate initiatives including business function support for system migrations and consolidations, significant business area process improvement projects, and complex product installations.
• Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions.
• Practice knowledge transfer and foster change management as the organization changes and new skills are required, focusing on team/individual development to be a valued contributor.
• Participate and contribute to the development/creation of data models and interface design specifications.
• Support internal/external stakeholders' roadmap and audits as needed.
• Oversee the business process support across multiple client engagements.
• Communicate with internal/external stakeholders for department's submission requirements.
• Review submission of data against established benchmarks and coordinate correction and improvement efforts.
• Monitor timely and accurate outbound data submission to state and federal recipients.
• Apply subject expertise in evaluating business operations and processes; identify areas where technical solutions would improve business performance.
• Consult across business operations, providing mentorship and contributing specialized knowledge.
• Ensure that the facts and details are correct so that the project’s/program's deliverable meets the needs of the department, organization, and legislation's policies, standards, and best practices.
• Provide training, recommend process improvements, and mentor junior-level staff, department interns, etc., as needed.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree (in lieu of degree, equivalent education and/or experience may be considered).
• At least 5 years of successful experience in a quantitative role as a Business Analyst, Data Analyst, Programming Analyst, Claims processing, or encounter processing.

Skills

• Competent to work at the highest technical level of most phases of systems analysis.
• Excellent verbal and written communication skills.
• Coaching, mentoring, and teaching skills.
• Teamwork-focused/collaborative work style.
• Demonstrated ability to work successfully on large projects.
• Problem-solving skills evidenced by demonstrated results in past positions.
• Ability to work under tight deadlines and handle multiple/detail-oriented tasks.
• Ability to influence at all levels of the organization.
• Proficient in Microsoft Office and Visio.
• Preferred: Ability to work on other programs such as SharePoint and/or OneNote.

Schedule

• This position requires work after hours, on weekends, holidays, and a hybrid remote schedule.
• Occasional flexibility in hours/shift in critical situations and work on-call.
• Handling various caseloads and flexibility to adapt to changing priorities, which may include redistributed work assignments, team projects, and other priorities as assigned.

Pay

Salary Range: $88,854.00 (Min.) - $115,509.00 (Mid.) - $142,166.00 (Max.)

Benefits

• Paid Time Off (PTO)
• Tuition Reimbursement
• Retirement Plans
• Medical, Dental, and Vision
• Wellness Program
• Volunteer Time Off (VTO)