Business Analyst II (Travis County Tax Office Employees only)

Are you ready to take the next step in your career and make an impact through technology? The Travis County Tax Office is looking for a Business Analyst II to help turn business needs into innovative technology solutions. In this role, you’ll lead and support the analysis, design, development, testing, training, and maintenance of applications, automated processes, and data visualizations.

About the role

Provides routine to moderately complex technical consulting and support services for defining, developing, and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Serves as a liaison between department users and the Information Technology organization to provide technical solutions to meet user needs. Possesses expertise in supporting moderately complex department applications and functions. Conducts process redesign and compiles documentation as required for applications.

This is the third in a series of four business analyst-related job classifications within the Information Technology job family. The Business Analyst II performs moderately complex Information Technology functions and may perform computer hardware and software installation, network administration, and database management within a department. This classification may require a flexible work schedule to meet the needs of the department.

Responsibilities

• Leads and assists with analysis, design, programming, validation, testing, training, and maintenance of various applications, automated processes, and visuals.
• Leads and assists with application testing and product defect tracking.
• Interfaces with software project team members to assist with requirements and testing activities.
• Participates in the coordination and monitoring of software development activities.
• Works with departmental management and staff to define problems and management requirements.
• Solicits and interprets client requests, documents client needs and automated procedures, and works with users to improve business processes.
• Proposes alternatives appropriate within the broader context of County Information Technology and other operations and technology.
• Resolves day-to-day technology needs of the department with a focus on the analysis of processes, dissecting problems, and suggesting solutions.
• Reviews business processes, analyzes existing procedures and systems, and makes recommendations for improvements.
• Develops process performance measures and assists in planning the transition to a new process.
• Participates in continuous review and update to ensure that processes meet changing departmental and organizational conditions.
• Identifies processes for improvement, documents existing processes, and identifies and analyzes gaps between current processes and the desired state.
• Interfaces and collaborates with other IT staff in the design of new programs, processes, projects, and software.
• Conducts analysis, design, programming, validation, testing, training, and maintenance.
• Assists with application testing and product defect tracking.
• Participates in the coordination and monitoring of software development activities.
• May review programs written by others, establish test procedures, and test and debug programs.
• Serves as a liaison with ITS in network administration within a user department.
• May possess primary responsibility for administration and troubleshooting of a stand-alone departmental network.
• May assist in or install computer hardware, software, and peripheral devices as required.
• Troubleshoots problems encountered by department users and provides limited user training.
• Coordinates technical support work provided by ITS.
• Maintains inventory of department hardware and software.
• Assists in evaluating, acquiring, and implementing vendor hardware and software for the user department.
• Collaborates with users, researches product information, assesses available technology, makes recommendations, and assists with the purchasing process.
• Creates and/or develops enhancements needed for complex departmental databases.
• Maintains production, development, and test database systems to meet user needs and provides systems support and security for self-contained departmental databases.
• Uses reporting tools to develop moderately complex reports needed for department business processes and statistical reports used by management to evaluate department productivity and workload.
• Researches departmental data and recommends effective use of business information.
• Researches, documents, and catalogues business and information system processes.
• Assists in or configures document management systems.
• Participates in or leads many cross-functional project teams involving various levels of internal and external participants.
• Facilitates team building to identify and resolve system or process problems.
• May lead or supervise the work of lower-level IT staff.
• May develop and maintain department-specific Internet or Intranet websites.
• Provides end-user and system support for specified department applications and functions.
• Produces periodic status and operational reports for management review.
• Assists with training efforts of systems implementation, including documentation, instruction, and hands-on training of others.
• Performs other job-related duties as assigned.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a directly related field AND three (3) years of relevant work experience; OR, any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
• Valid Texas Driver's License.

Preferred Qualifications

• Microsoft Certified Systems Engineer (MCSE) Certification.
• Certified Novell Administrator (CNA) Certification.
• Certified Novell Engineer (CNE) Certification.
• Microsoft’s Power Platform experience (2-3 years) using tools such as:
  • Power Automate
  • Power Apps
  • Power BI
• Database methodologies such as:
  • Relational - Online Transaction Processing
  • Snowflake - Online Analytical Processing
  • Extract Load and Transport
  • MSSQL
  • MySQL
  • PostgreSQL

Skills

Knowledge of:

• Policies, practices, procedures, and terminology of assigned function.
• Federal, State, Local, and County applicable laws, rules, regulations, and guidelines.
• Information technology hardware, software, and peripherals as related to assigned function.
• Existing automated business applications and their relationships to each other and interfaces with other automated systems.
• Software engineering and the software development lifecycle.
• Computer equipment to include word processing, spreadsheets, databases, and a variety of software packages.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.

Skill in:

• Understanding technical problems and solutions in relation to current, as well as future, business environments.
• Problem-solving and decision-making.
• Training users on computer applications.
• Translating moderately complex concepts for peers and customers.
• Network administration and maintenance.
• Installing, maintaining, and troubleshooting hardware, software, and peripherals.
• Both verbal and written communication, including presentations and communicating technical issues in non-technical language.

Ability to:

• Identify and analyze end-user problems and develop practical technological solutions.
• Work independently and efficiently and as part of a team.
• Manage time well, perform multiple tasks, and organize diverse activities.
• Research, compile, analyze, interpret, and prepare a variety of memorandums or reports.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Work Environment & Other Information

• Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination, and manual dexterity necessary to operate a computer and office equipment.
• Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, and squatting to perform the essential functions.
• Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.
• Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Schedule

Monday - Friday, 8:00 AM - 5:00 PM.

Department: Tax Collector
Location: 2433 Ridgepoint Drive, Austin, TX 78754
Criminal Background Checks Required.