Business Analyst II, Operations

About the role

The Business Analyst II - Operations plays a key role in driving operational efficiency and supporting strategic initiatives through data analysis, process improvement, and cross-functional collaboration. This role partners with business stakeholders to identify opportunities, define requirements, and deliver solutions that enhance operational performance and support organizational goals.

Responsibilities

• Analyze business processes and workflows to identify inefficiencies and recommend improvements
• Partner with Operations, IT, and business stakeholders to gather, document, and validate business requirements
• Translate business needs into functional specifications, user stories, and process documentation
• Support implementation of process improvements, system enhancements, and operational initiatives
• Utilize data analysis to provide actionable insights and support decision-making
• Develop and maintain reports, dashboards, and KPIs to track operational performance
• Assist in testing (UAT), implementation, and post-deployment support for system changes
• Ensure alignment between business objectives and technical solutions
• Facilitate meetings, workshops, and stakeholder communications
• Create and maintain standard operating procedures (SOPs) and documentation

Requirements

• Bachelor’s degree in Business, Finance, Information Systems, or related field
• 3+ years of experience in business analysis, operations, or related role
• Strong analytical and problem-solving skills with attention to detail
• Experience gathering and documenting business requirements
• Ability to work cross-functionally and communicate with both technical and non-technical stakeholders
• Proficiency in Microsoft Excel, data analysis tools, and reporting platforms (e.g., Power BI, Tableau)
• Familiarity with Agile or Waterfall methodologies preferred
• Knowledge of operational workflows and process improvement methodologies (Lean, Six Sigma) is a plus

Pay

The expected salary range for this role is USD $61,500.00 - USD $85,000.00 per year.