Business Analyst II

Key Responsibilities

• Work closely with stakeholders to identify business needs, establish priorities, and maintain a well-defined product backlog.
• Gather, analyze, and document business and system requirements, translating them into detailed user stories, acceptance criteria, and implementation plans.
• Evaluate information from multiple sources, identify underlying business needs, and recommend practical solution approaches.
• Collaborate with technical teams to design and deliver solutions utilizing Microsoft Power Apps, Power Automate, Power BI, Dataverse, and related technologies.
• Facilitate Agile ceremonies including sprint planning, backlog refinement sessions, daily standups, retrospectives, and stakeholder reviews.
• Provide guidance and mentorship to less experienced analysts and team members.
• Monitor platform enhancements and emerging technologies to identify opportunities for innovation and process improvement.
• Promote best practices related to governance, security, performance optimization, automation, system administration, and application lifecycle management.

Required Qualifications

• Minimum of 3 years of hands-on experience with Microsoft Dynamics 365 Customer Engagement and Microsoft Power Platform.
• At least 3 years of experience gathering business requirements and creating functional documentation, user stories, acceptance criteria, and technical specifications.
• Demonstrated experience working within Agile/Scrum software delivery environments.
• Ability to assess when business requirements can be met through platform capabilities versus custom-developed solutions.
• Strong communication and relationship-building skills with both technical and non-technical stakeholders.
• Solid understanding of business operations, workflows, and process improvement methodologies.
• Able to effectively communicate technical concepts to business audiences and business requirements to technical teams.
• Commitment to continuous learning and professional development.

Preferred Qualifications

• Microsoft certifications related to Power Platform, Dynamics 365, solution architecture, or similar technologies.
• Scrum-related certifications such as Scrum Master or Product Owner credentials.
• Bachelor's degree in Business, Information Technology, Computer Science, or a related discipline; equivalent experience will also be considered.
• Experience using tools such as Azure DevOps, Aha!, or similar platforms for backlog management and release planning.
• Background in process optimization, enterprise automation, solution governance, architecture, or security frameworks.
• Familiarity with technologies such as Azure Logic Apps, Azure Functions, custom integrations, data modeling, DAX, Power Query, SQL, and relational database concepts.