Business Analyst II

About the role

Join NLS as a Business Analyst II! Dive deep into insurance tech, transforming complex business requirements into cutting-edge solutions. Excel in a collaborative role leveraging agile expertise.

Essential Duties

• Independently gather, analyze, and document moderately complex business, functional, and non-functional requirements for client implementation projects.
• Contribute to backlog refinement and sprint planning by creating well-defined user stories, acceptance criteria, requirement updates, and documenting open questions using ADO, JIRA, or similar tools.
• Partner with Development, QA, and other cross-functional teams to ensure requirements are clearly understood and successfully delivered.
• Perform data analysis and structured root cause analysis to identify operational inefficiencies, workflow improvements, recurring issues, and process optimization opportunities.
• Create clear documentation, business process workflows, and analysis deliverables that effectively communicate with both technical and business audiences.
• Participate in solution walkthroughs and validation sessions to ensure proposed solutions align with documented requirements, business processes, and insurance operations.
• Support User Acceptance Testing (UAT) by helping develop test scenarios, validating outcomes, documenting defects, and tracking issues through resolution alongside QA, Development, and business stakeholders.
• Aid in change management activities by documenting requirement updates, performing impact analysis, and communicating changes in partnership with Senior and Lead Business Analysts.
• Participate in client meetings, requirements workshops, and project planning sessions while accurately capturing decisions, assumptions, risks, action items, and open questions.
• Provide effort estimates for assigned analysis work, proactively communicate blockers, identify requirement gaps, raise scope concerns, and highlight project timeline risks.

Skills and Qualifications

• Technical Skills:
• Working knowledge of Agile and Scrum methodologies, with familiarity in Waterfall and hybrid delivery approaches.
• Foundational understanding of Property & Casualty insurance operations, including policy administration, billing, and/or claims.
• Experience using business analysis and backlog management tools such as Microsoft 365, Azure DevOps (ADO), JIRA, or similar platforms.
• Understanding of API integrations, process automation, and cloud-based technology solutions.
• Familiarity with machine learning, artificial intelligence (AI), or predictive analytics is a plus.
• Interpersonal Skills:
• Strong written communication with the ability to create clear, organized documentation.
• Excellent communication and facilitation skills, effectively translating business requirements for both technical and non-technical audiences.
• Collaborative approach to problem-solving with a willingness to contribute ideas and support team success.
• Self-motivated with a strong sense of ownership and initiative to identify opportunities for improvement.
• Adaptable and positive when navigating changing priorities and evolving project needs.
• Maintains confidentiality and consistently demonstrates professionalism and high ethical standards.
• Education and Experience:
• Bachelor's degree in Business, Insurance, Information Systems, Finance, or a related field.
• 2–4 years of business analysis experience, with Property & Casualty insurance experience preferred.
• Entry-level certifications such as Certified Scrum Master (CSM), SAFe Agilist, ECBA, CCBA, or similar certifications are a plus.
• Exposure to Duck Creek, Guidewire, or BriteCore platforms is preferred.

Additional Requirements

• This position is full-time and primarily works Monday through Friday, 8:00 AM–5:00 PM local time. Flexibility to work outside of normal business hours as needed is required.
• This position may be remote or based in one of our offices located in Springfield, Missouri; Puerto Rico; or Honduras.
• Ability to travel as needed.

The Benefits & Perks

• Competitive compensation package
• Annual bonus opportunities
• Comprehensive health, dental, and vision benefits
• Flexible work arrangements
• Professional development and continuing education opportunities
• Career advancement pathways
• Paid time off and company holidays
• Retail savings programs
• Wellness initiatives and employee support programs
• Company-sponsored events and team-building activities
• Remote work opportunities

About Next Level Solutions

Next Level Solutions is a trusted partner in digital transformation and IT services, specializing exclusively in the property and casualty (P&C) insurance market. With unparalleled agility and cost-effective scaling, we offer cutting-edge expertise to address the industry's unique challenges and opportunities. Our finely tuned solutions, from system integration to delivering new digital capabilities, leverage both onshore and nearshore capabilities for flexible, efficient, and responsive support. This ensures seamless collaboration, improved communication, and faster turnaround times, all while maintaining high quality and cost-effectiveness, setting us apart in a world teeming with generic solutions.