Business Analyst II

About the role

The Mass General Physicians Organization Business Intelligence Team is seeking a collaborative Business Analyst to help teams access, understand, and use data to support operational decision-making.

Responsibilities

• Partner with stakeholders to gather, evaluate, document, and prioritize data and reporting requests.
• Serve as a key point of contact for business intelligence requests, including intake, clarification, coordination, and follow-up.
• Respond promptly to high-priority tickets and customer requests, clarifying needs and providing guidance to ensure the final information addresses the issue.
• Translate business rules, workflows, and operational needs into clear reporting requirements and specifications for developers.
• Cook up project queues and support resource planning, including assigning and tracking work through Workfront.
• Support the full reporting lifecycle, including requirements gathering, planning, development validation, testing, rollout, training, and production support.
• Validate reporting solutions before production release to ensure they meet user requirements and quality expectations.
• Collaborate with Operations, IT, vendors, customers, leadership, and business users to deliver reliable and useful information.
• Use knowledge of existing reports in IPORT, Epic, and other reporting tools to determine whether a new request can be met with an existing solution.
• Create an understanding of Revenue Cycle data and related business processes to serve as a subject matter resource for reporting needs.
• Create documentation, process flows, best-practice scenarios, training materials, and specifications that support reporting and analytics work.
• Aid in end-user training and cross-train peers in relevant subject matter and technical areas.
• Contribute to project plans, establish baseline and target metrics, and participate in process improvement efforts across Finance IS, MGPO Finance, MGH, and MGB as needed.
• May lead cross-functional teams to address business or systems issues.

Qualifications

• Strong analytical, problem-solving, and collaboration skills.
• Clear written and verbal communication skills, including the ability to gather requirements, explain findings, and deliver presentations.
• Experience gathering business requirements and translating them into actionable reporting or analytics specifications.
• Ability to work effectively with business users, technical teams, vendors, operations partners, and leadership.
• Experience creating and executing test cases to support accurate, high-quality reporting.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.
• A proactive, process-driven approach with a strong focus on understanding and exceeding customer needs.
• Ability to build productive relationships with peers, supervisors, customers, and management.

Preferred Qualifications

• Two to four years of experience in a business intelligence, data warehouse, data mart, OLAP, or operational reporting environment.
• Knowledge of relational and dimensional data models.
• Knowledge of structured query language (SQL).
• Understanding of Lean Six Sigma concepts and continuous improvement principles.
• Understanding of basic financial and business principles in a healthcare setting.
• Experience working with Epic, IPORT, Revenue Cycle data, or healthcare reporting tools.