Business Analyst II

GENERAL FUNCTION

Under minimal supervision, assist in defining application and project scope/objectives through research, fact-finding, and applying a basic understanding of business, applications, and industry requirements. Function as a team member in the analysis of business and user needs and the implementation of appropriate technology applications. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.

Essential Duties & Responsibilities

• Work in partnership with the business unit in order to further develop a solid knowledge of the business line, including the business plan, products, processes and revenue streams.
• Enhance knowledge of Global Payment applications and apply same to workflow, process, and problem resolution.
• Absorb a primary role in the planning, testing, and implementation of new applications, enhancements and/or conversions.
• Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.
• Function as a liaison between the business line, operations, and the technical areas throughout the project cycle.
• Partner with the technical areas in the research and resolution of system and process problems.
• Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.
• Provide users with documentation and maintain manuals, training materials and other reference materials.
• Responsible for management reporting, metrics, and dashboard creation/distribution.
• Where/when necessary, and in conjunction with the Review and Control group and operations, author application procedures and provide training to user community.
• Review published vendor fixes and make recommendation as to need to apply
• Level II customer support for front-end applications

Supervisory Responsibilities

May supervise small team.

Minimum Knowledge, Skills And Abilities Required

• Bachelor's degree with an emphasis on MIS &/or Finance &/or International or equivalent combination of education and experience.
• Minimum 3-5 years experience in Banking, Systems or Operations encompassing one or more of the product groups supported by Global Payments; ACH, Funds Transfer, Foreign Exchange, or Trade Services.
• Excellent analytical skills.
• Excellent written and oral communication skills.
• Excellent presentation skills.

PAY

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

BENEFITS

In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

SCHEDULE

Not specified.

LOCATION

Cincinnati, Ohio 45227

ATTENTION SEARCH FIRMS AND STAFFING AGENCIES

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

COMPENSATION

Base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

EQUAL OPPORTUNITY EMPLOYER

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.