Business Analyst II

The Business Analyst II provides programmatic, operational, and analytical support in a federal government environment. The position analyzes business processes, operational data, and stakeholder requirements to identify improvements, support informed decision-making, and enhance program efficiency and performance. Key Responsibilities Analyze business processes, workflows, requirements, and operational data to identify trends, risks, gaps, and improvement opportunitiesDevelop reports, dashboards, Excel analyses, presentations, briefings, and other management-support productsMonitor performance metrics, processing timelines, accuracy, workload, and compliance with established proceduresAnalyze travel, financial, personnel, procurement, training, and programmatic activities and identify discrepancies or issues requiring actionGather and document business requirements and support process and workflow improvementsDevelop and maintain SOPs, process maps, job aids, training materials, and other knowledge-management resourcesCoordinate cross-functional activities and serve as a liaison among program, administrative, financial, HR, travel, procurement, and other stakeholdersSupport special projects, program initiatives, conferences, onboarding, training, and other operational activitiesConduct root-cause analysis and recommend corrective actions to improve efficiency, accuracy, and customer serviceProvide timely responses to complex stakeholder inquiries and support leadership with ad hoc analysis and decision-makingMaintain data accuracy, documentation, and confidentiality, including appropriate handling of PII Requirements Bachelor's degree in Business, Management, Information Systems, Public Administration, Analytics, or related field, or equivalent experience3+ years of experience in business analysis, program analysis, operations, process improvement, or a related fieldStrong analytical, organizational, problem-solving, and communication skillsAdvanced proficiency in Microsoft Excel and experience developing reports and presentationsExperience analyzing workflows, requirements, and operational dataAbility to manage multiple priorities and work independently in a deadline-driven environment Preferred Qualifications Experience supporting federal government, HHS, CDC, or public-sector programsExperience with systems such as Concur, TASNet, IFMS, STARS, ICE, MACCS, or similar enterprise systemsExperience with process mapping, requirements gathering, dashboards, Power BI, or project managementExperience developing SOPs, training materials, and business-process documentationAbility to obtain and maintain a Public Trust background investigation Core Competencies Business & Data AnalysisProcess ImprovementRequirements ManagementReporting & Decision SupportStakeholder CommunicationProject CoordinationProblem SolvingAttention to DetailCustomer Service Benefits Covers 100% of employee benefit premiums, including Medical (PPO or HDHP Option), Vision, DentalMatching 401KShort- and Long-Term DisabilityPet InsuranceProfessional Development/Education ReimbursementParking and Transit Benefits for NY, NJ, ATL, and DC Metro areas AAP/EEO Statement: DNI complies with all federal, state and local laws designed to protect employees and job applicants from discrimination based on race, religion, color, sex, parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.