Business Analyst II

Duties & Responsibilities

• Develop procedures to solve complex business problems, considering computer equipment capacity and limitations, operation time, and desired results.
• Possess full technical knowledge of systems analysis and consider business implications of technology application.
• Lead efforts to maintain written project documentation, including applications, best practices, processes, and logs.
• Develop and maintain documentation such as test plans, user stories, use cases, and business process models.
• Contribute to uncovering business goals and evaluating solutions.
• Provide training for end-users and creates user-friendly procedures and documentation.
• Conduct data analyses, data extracts, and ad-hoc reporting, and generates standard reports.
• Collaborate with IT department staff to define requirements and maintain programs, databases, and reports.
• Provide data stewardship and ensure data accuracy, conformity, and integrity.
• Continually review and improve processes for greater efficiency.
• Researches functional work requirements and recommends solutions for automating and enhancing business processes.
• Participate in software development and testing, as well as troubleshooting system problems.
• Create reports and dashboards using SQL or other reporting tools.
• Collaborate with IT department staff to define requirements and maintain programs, databases, and reports.
• Coordinate data entry standards and provide technical support and training for end-users.
• Help review, testing, and implementing system upgrades or patches.
• Monitor databases for data accuracy and integrity and offer data integrity issue recommendations.
• Mentor and provide training for fellow staff.
• Facilitate or lead vendor relationships for operational software and technologies.
• Initiate vendor support for technological solutions and applications.
• Perform other related duties as assigned.

Minimum Qualifications

• Bachelor's Degree and two (2) years of related experience including systems implementation experience
• Associate's Degree and four (4) years of related experience including systems implementation experience
• PMI Professional Certification in Business Analysis (PBA) and one (1) year of related experience including systems implementation experience
• Other industry-recognized certifications directly related to the duties and responsibilities of the position and six (6) years related experience including systems implementation experience.