Business Analyst II

About the role

Berkley Entertainment has over 25 years of underwriting risks in Entertainment & Sports, focusing exclusively on entertainment insurance. The team leverages decades of industry experience to craft coverage solutions tailored to client exposures. The Business Analyst position is based in Irving, Texas.

Responsibilities

• Partner between IT and business teams to provide software application support related to business analysis, data analysis, quality assurance testing, and help desk support for various software applications.
• Review, analyze, and evaluate user requests; coordinate and monitor requests to successful resolution; document business requirements for all project initiatives.
• Serve as a conduit between the customer community (internal and external) and software development teams for requirements flow.
• Understand business process management and business requirements of customers and translate to specific software requirements.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, tasks, and workflow analysis.
• Critically evaluate information from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from underlying true needs.
• Understand project plans and articulate roles, project goals, and timelines.
• Assist in data collection and consolidation to document business requirements.
• Analyze and identify data issues requiring overrides on core systems and assist with data mapping between systems.
• Prepare written business requirements representing business need that are grammatically correct.
• Effectively communicate with internal and external teams to deliver functional requirements of user interface and interface designs.
• Provide backup to other Business Analysts, mentoring and guiding less experienced team members.
• Perform all other duties as assigned.

Qualifications

• Associate degree in Business, Information Systems, Computer Science, or a related field; equivalent combination of education and relevant experience considered.
• Five or more years of related IT experience.
• Working knowledge of Commercial Insurance.
• Microsoft SQL Server experience and knowledge of querying databases.
• Good judgment in what and how to communicate with a variety of clients to achieve results (strong sense of customer service).
• Strong logical, analytical, reasoning abilities and attention to detail.
• Strong understanding of technical designs and specifications.
• Effective oral and written communication skills.
• Organizational skills while working on multiple project initiatives.
• Ability to work independently, take ownership, determine urgency of situations and respond accordingly.
• Ability to seek guidance or input from mentors and supervisors.