Business Analyst, II

About the role

We are seeking a Business Analyst, II – Microsoft Dynamics 365 Business Central to join our team. This role is based in Sugar Land, TX.

Responsibilities

• Partner with stakeholders across Production, Operations, Supply Chain, Customer Service, Finance, and IT to understand business processes and challenges.
• Gather, analyze, and document business requirements for system enhancements, process improvements, and reporting needs.
• Develop process maps, workflows, functional requirements, user stories, and acceptance criteria.
• Analyze current business processes and identify opportunities for efficiency, accuracy, automation, and standardization.
• Serve as a liaison between business users and technical resources throughout project and enhancement lifecycles.
• Support day-to-day business processes within Microsoft Dynamics 365 Business Central.
• Aid users with system-related questions, process troubleshooting, and identification of improvement opportunities.
• Participate in evaluating configuration changes and enhancements to support evolving business requirements.
• Maintain functional documentation, business procedures, and system process guides.
• Support data quality initiatives and promote best practices for ERP usage across departments.
• Support business processes related to production planning, manufacturing operations, inventory management, purchasing, and warehouse activities.
• Work with operations leaders to identify process bottlenecks and opportunities to improve throughput, efficiency, and visibility.
• Document and improve workflows related to production orders, inventory transactions, procurement, and operational reporting.
• Help ensure ERP processes align with business objectives while maintaining data integrity and operational consistency.
• Collaborate with third-party implementation partners, consultants, and software vendors supporting Business Central enhancements and projects.
• Assist in reviewing proposed solutions to ensure alignment with documented business requirements.
• Coordinate requirements clarification, testing activities, issue resolution, and project communications.
• Track project tasks, action items, risks, and dependencies while keeping stakeholders informed of progress.
• Support system upgrades, implementations, and continuous improvement initiatives.
• Develop and execute functional test scripts and support User Acceptance Testing (UAT) activities.
• Validate that system enhancements meet business requirements and operational needs.
• Document issues, enhancement requests, and testing results.
• Create user guides, process documentation, and training materials.
• Support user training and adoption activities for new processes and system enhancements.
• Assist in gathering reporting requirements and defining operational KPIs.
• Support the development and validation of dashboards, reports, and business insights.
• Analyze business data to identify trends, exceptions, and process improvement opportunities.
• Recommend operational and process improvements that increase efficiency and data reliability.
• Promote continuous improvement and business process standardization across the organization.

Requirements

• Bachelor's degree in Business Administration, Information Systems, Supply Chain, Operations Management, Engineering, or a related field.
• 1-3 years of experience as a Business Analyst, ERP Analyst, Operations Analyst, or related role.
• Experience supporting ERP systems such as Microsoft Dynamics 365 Business Central, Dynamics NAV, SAP, Oracle, Infor, Epicor, or similar platforms is preferred.
• Understanding of manufacturing, production, inventory, supply chain, or operational business processes is preferred.
• Familiarity with requirements gathering, process mapping, workflow documentation, and business process improvement methodologies.
• Ability to communicate effectively with both business users and technical teams.
• Experience supporting User Acceptance Testing (UAT), issue tracking, and system implementations is preferred.
• Experience working with third-party consultants, managed service providers, or software vendors is a plus.
• Familiarity with reporting and analytics tools such as Power BI, Excel PivotTables, and ERP reporting solutions is preferred.
• Basic understanding of ERP data structures, integrations, and business systems concepts.
• Familiarity with Microsoft Power Platform (Power BI, Power Automate, Power Apps) is a plus.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written, verbal, and presentation skills.
• Able to manage multiple assignments and priorities in a fast-paced environment.
• Strong attention to detail and commitment to delivering accurate, high-quality work.
• Able to work collaboratively with stakeholders across production, operations, supply chain, customer service, finance, and IT.
• Manufacturing or distribution industry experience is highly desirable.

Qualifications

• Comfortable interacting with production supervisors, planners, warehouse personnel, and business leaders.
• Strong aptitude for learning Business Central and supporting business process improvements.
• Organized, curious, and capable of translating stakeholder needs into actionable requirements.
• Sees technology as a business enablement tool rather than focusing primarily on software development.