Business Analyst II

Responsibilities

• Lead and facilitate requirements gathering with business partners, product owners, technical teams, QA, vendors, and project teams
• Translate business needs into clear story cards, acceptance criteria, process flows, and other project artifacts that support successful delivery
• Support story mapping sessions, persona development, backlog organization, sprint planning, and business readiness activities
• Analyze current-state processes, identify friction points, and help define future-state workflows that enable automation and AI solutions
• Create stats and related analysis to track improvements, validate problems and solutions, and demonstrate measurable business impact
• Identify operational gaps, prove or disprove assumptions, and help leaders make informed decisions
• Act as a liaison between assigned business areas and technical resources, helping both groups understand needs, constraints, and tradeoffs
• Auxiliary with validation of technical deliverables for completeness, accuracy, quality, and alignment to business objectives
• Identify functional and non-functional needs, including usability, performance, security, portability, reporting, and service-level expectations
• Create wireframes, mockups, process flow diagrams, and other visual artifacts to help teams understand the desired solution
• Provide interim or stopgap solutions when needed to bridge gaps until long-term process, system, automation, or AI solutions are available
• Escalate potential scope changes, conflicts, risks, and delivery issues to the product owner, project manager, and team leadership

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, Analytics, or a related field
• 4-5 years of experience as a Business Analyst, Business Systems Analyst, or similar role
• Experience working in Agile project methodologies, including story mapping, backlog management, story card creation, and acceptance criteria development
• Experience creating process flow diagrams, requirements documentation, wireframes, mockups, or similar business analysis artifacts
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, and Visio or similar process-mapping tools
• Ability to work comfortably with both business and technical teams and translate needs across audiences
• Strong analytical and problem-solving skills, including the ability to validate assumptions and identify root causes
• Ability to work independently, manage ambiguity, escalate risks appropriately, and support multiple priorities