Business Analyst I - Office of Research

About the Role

Under the guidance of more senior staff, such as a Project Manager or Business Analyst II-V, assists with gathering business needs and designs low to moderately complex project solutions with business and technical teams.

Responsibilities

• Actively works to improve processes that leverage technology to be more efficient, accurate, and customer-oriented.
• Gathers business requirements and translates customer needs in a systems environment, troubleshoots end-user problems and issues, and communicates solutions.
• Completes tasks to meet strategic and operational reporting needs including developing benchmarks, definitions, and metrics, while ensuring data integrity of the integrated system.
• Works closely with Information Technology (IT) professionals to determine if solutions currently exist or whether new solutions are feasible.
• Provides innovative, efficient solutions for solving internal and external system issues, problems, and enhancements.
• Leads assigned projects of low to moderate complexity under general direction and resolves system issues in close collaboration with the business team and IT technical staff.
• Creates, coordinates, and conducts staff and user training sessions.
• Creates, coordinates, and conducts User Acceptance Testing working with the Quality Assurance Team and end users to review test deliverables and acceptance criteria and assists in validating test results.
• Helps define and establish new methodologies, processes, and best practices, particularly around business analysis, and contributes both ideas and effort toward continuous improvement.
• Adheres to and encourages adherence from others to the Project Management processes and IT methodology processes supporting organization initiatives.

Requirements

• Knowledge of computers, electronics, digital media, databases, applications, software development, risk management, and information security.
• Customer support, systems analysis, troubleshooting, problem-solving, and listening skills.

Qualifications

• Appropriate experience may be substituted for education on an equivalent basis.
• Minimum Required Education: Bachelor’s degree
• Minimum Required Experience: 2 years

Physical Requirements

• Work requires occasionally lifting moderate weight materials, standing, or walking continuously.
• Occasional exposure to dust, noise, temperature changes, or contact with water or other liquids.
• Work is performed in an environmentally controlled environment.

Sensory Acuity

• Ability to detect and translate speech or other communication required.
• May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Benefits

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental.
• Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On-campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: select cell phone plans, local fitness facilities, Milwaukee recreation, and entertainment.

About MCW

At MCW, all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within.