Business Analyst I

About the role

ZenPoint Solutions LLC is a rapidly expanding IT services company in the federal sector, fostering a thriving, ambitious work environment that prioritizes employee well-being and a positive company culture. The Business Analyst position requires a Secret clearance (or eligibility to obtain one) and is based in Springfield, VA.

Responsibilities

• Gather and document detailed requirements from stakeholders, including business users and customers.
• Analyze and evaluate the gathered requirements to ensure they are clear, complete, and aligned with the organization's goals and objectives.
• Create clear and concise documentation, such as user stories, use cases, and business process models, to communicate requirements to the development team.
• Act as a bridge between business stakeholders and the development team, ensuring that both parties understand the project's objectives and priorities.
• Identify and address any conflicts or ambiguities in requirements, making sure that the development team has a clear understanding of what needs to be delivered.
• Manage and document changes to requirements as they evolve throughout the project, ensuring that changes are properly reviewed, approved, and communicated.
• Proactively look for opportunities to improve processes and deliver better value to the business.
• Develop a deep understanding of the industry and business domain to provide valuable insights and recommendations.
• Draft user-facing communications and online help documentation to support the release of new and updated functionality.
• Present training sessions and webinars for users and stakeholders as needed.
• Define and execute test cases, ensuring that the final product meets the specified requirements.

Requirements

Required Qualifications:

• United States Citizen and able to present proof of citizenship if selected.
• Bachelor’s degree or experience in a related field.
• 1‑2 years experience working as a BA in an Agile environment.
• Ability to work independently, taking initiative to interpret and research requirements.
• Ability to absorb and summarize complex information and to quickly learn new domain areas and skills.
• Maintains a strong spirit of innovation, is a self‑starter, and can come up with solutions to meet business problems.
• Strong communication skills (listening, writing, verbal, and nonverbal) that tailor to audience/setting.
• Inherent and passionate intellectual curiosity.
• Interest in cultivating leadership skills and career growth.
• Experience with MS PowerPoint, Word, Excel, and Visio.

Preferred Qualifications:

• Demonstrates flexibility in responding to evolving priorities and managing demanding schedules across multiple efforts.
• Outstanding verbal and written communication skills.
• Excellent presentation and public speaking skills.
• Strong attention to detail.
• Well versed in Agile, with familiarity with IT.
• Experience utilizing Microsoft Azure DevOps.
• Experience using Microsoft Power BI to build reports and dashboards, and translating analysis results into findings that inform business decisions.
• Experience working with Figma.

Benefits

• Health, dental, and vision insurance.
• Group and voluntary life insurance.
• Short‑term and long‑term disability insurance.
• 401(k) retirement plan with company matching contributions.
• Flexible spending accounts for medical and dependent care costs (pre‑tax).
• Generous paid leave policy, including federal holidays.
• Professional development opportunities and tuition assistance program.

Pay

The salary range for this position is $65,000 - $80,000 and will be commensurate with experience.

Schedule

Work schedule: 5 days a week onsite; eligible to transition to a hybrid schedule (3 days onsite / 2 days remote per week) after completing initial onboarding and establishing proven proficiency.