BUSINESS ANALYST I

About the role

An IT Business Analyst provides problem-solving skills and is responsible for assisting with the project management, implementation, and maintenance of Line of Business applications and/or the JD Edwards ERP system. The primary Line of Business applications include Command Series, JWS, Fuel Master, and HCSS, while JD Edwards is utilized as the primary ERP system.

Responsibilities

• Assist in implementations of corporate point of sale software including: HCSS, Command Alkon, and JWS.
• Assist in implementations of various “point solution” software packages such as Fuel Master and other systems selected to support the KRC operating companies.
• Aid in implementations of JDE system enhancements or process changes.
• Maintain aforementioned software with proper patches, version upgrades and modules following corporate policies and procedures.
• Provide specialized application and technical support to Line of Business and/or JDE users.
• Ensure all modifications and or corrective software has been fully tested and documented following corporate policies and procedures.
• Produce and maintain documentation on all systems.
• Participate in efforts to collect, analyze and continually improve processes.
• Responsible for identification and integration of data security measures.
• Travel to subsidiary companies for application implementations and support will be required.
• Available to assist with scheduled on-call support and technical emergencies as required.
• Perform other duties as assigned.

Requirements

Requires knowledge of business systems and processes at a level normally acquired through completion of a Bachelor’s degree in business, computer science, management information systems or related field. Two to four years of experience in software package configuration, installation, integration and maintenance.

Preferred Requirements

• Experience configuring and supporting Windows operating systems.
• Knowledgeable of relational databases such as Oracle or SQL Server a plus.
• Knowledge of software package deployment in a Citrix environment.
• Knowledge of mobile applications deployed on tablets and smart phones.