Business Analyst I

About the role

Gesa Credit Union is a place where passionate individuals come together to serve their communities. We believe in the power of our people and the impact they make every day.

Responsibilities

• Elicit, capture, track, and document business processes and requirements for a given system using best practices by working with the project sponsor and/or product business owner.
• Elicit processes and requirements from the business.
• Present processes and requirements to business owners, project teams, and management and obtain agreement from all decision makers on the strategic and tactical direction of the initiative.
• Perform decomposition of high-level business and user requirements into development and test requirements in collaboration with more-senior BAs or Project Managers.
• Facilitate systems scoping and requirements sessions, independently, with stakeholders.
• Communicate with the Project Manager (on Enterprise Projects) on scope/requirement changes consistent with the Change Management Plan for the project.
• Manage requirements traceability information and tracking requirements status throughout the project.
• Participate in requirements analysis and verification to ensure that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
• Cofacilitate requirements prioritization with Project Managers and/or more experienced Business Analysts.
• Participate in peer reviews and inspections of Business Requirements Documents and DevOps Boards.
• Participate in the Analysis and validation of project / maintenance release deliverables against project requirements and vision.
• Participate in documentation of testing requirements, analyze and prepare testing requirements and documentation needs within the format designated for the project.
• Develop process improvement procedures to improve operational efficiency.
• Analyze current process standards and metrics in order to provide solutions for improvements.
• Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
• Coordinate with Subject Matter Experts to develop process improvement reports for setting forth progress, adverse trends and appropriate recommendations and conclusions.
• Prioritize and implement process change requirements based on the critical project needs.
• Determine fiscal requirements and personnel resources required for process re-engineering of process change.
• Manage projects involving engineering, research, maintenance, and operations.
• Train and guide resources as needed.
• Update and maintain documentation on process improvements and process performance.
• Assist with researching and recommending improvements to business processes, organization, and rules that can increase the advantages gained from technical and non-technical solutions.
• Analyze current process standards and metrics in order to provide solutions for improvements.
• Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
• Work with the team to recommend appropriate changes in process/approach.
• Build and grow a network of SMEs across the organization.
• Participates in teams established/defined by the PMO/more experienced BAs.
• Show empathy by understanding the needs of the end user and seeking out problems they may encounter.
• Contribute to the improvement of the Business Analysis process on a continuous basis.

Qualifications

• A capable independent contributor, as well as a team player.
• Analytical, quantitative, and information sourcing skills.
• Knowledge of software and system development lifecycle (SDLC) preferred.
• Experience working on Agile Scrum/Kanban teams preferred.
• Familiarity with Project Management Lifecycle.
• Ability to innovate while solving problems.
• Accountable for results.
• Effective Time Management skills.
• Exercise sound judgment when performing duties and working with members and staff.
• Continuously maintains and develops professional skills.
• Identifies and elevates issues to PMO and QA leadership.
• Strong Technical/Professional writing and oral communication skills.
• Collaboration with Project Managers and Business Unit Leadership.
• Strong active listening skills and self-awareness throughout the project lifecycle.
• Required Proficiency in software Development/testing tools: Azure Dev Ops, Jira/Confluence, Rally, etc.
• One (1) to four (4) years of Business/Technical Analysis or Technical Project experience.
• Bachelor’s degree in Business, Information Systems, Computer Science, or related field (or four (4) years of equivalent experience).
• Required Proficiency in Microsoft Office 365: Word, Excel, Teams, OneNote, Excel, PowerPoint.
• Familiarity with process flow and engineering diagraming tools, such as Microsoft Visio, Lucidchart, etc.
• Familiarity with Tableau, PowerBI, or comparable analytical/reporting tools.
• Capable of completing Certification of Capability in Business Analysis (CCBA) within two years of hire (may substitute experience).
• Existing Certification of Capability in Business Analysis (CCBA) or equivalent/higher certification preferred.