Business Analyst I

Duties & Responsibilities

• Develops or modifies procedures to solve complex business problems considering computer equipment capacity and limitations, operation time, and form of desired results.
• Possesses some technical knowledge of all phases of systems analysis and considers the business implications of the application of technology to the current and future business environment.
• Affords assistance in developing and maintaining written project documentation such as; applications, including best practices, processes, user friendly procedures, project scope, business process document, RACI, and RAID(l) logs.
• Affords assistance in editing and revising written documentation such as test plans, user stories, use cases, business process model and notation, in collaboration with users.
• Knows written documentation of technological system(s), application(s), and web projects including modifications, enhancements, problems, interfaces, data dictionary maintenance, etc.
• Participates in the process of uncovering business goals, shaping them in clear and understandable terms, and identifying and evaluating a range of solutions.
• Revises and affords assistance in developing user-friendly procedures, guidelines, and documentation.
• Provides training for end-users.
• Provides data analyses and ad-hoc reporting through the use of research and query tools.
• Collaborates with the Information Technology Department staff to understand requirements in the creation, upgrading, and maintenance of programs, databases, and reports.
• Affords assistance in identifying, compiling, and delivering required metrics by proactively managing multiple data sources.
• Continually reviews and finds ways to improve current processes for greater efficiencies and reduction in non-value added activities working in partnership with key stakeholders internal and external to Purchasing.
• Generates, distributes, and maintains concise set of standard reports that provide insight into operational statistics, performance, and trending.
• Participates in a team that develops software applications and interfaces.
• Researches and analyzes system problems.
• Tests systems and database functions, upgrades and/or patches, as well as new third-party software or hardware implementation to ensure proper functioning of systems.
• Understands Structured Query Language (SQL) and other related reports.
• Understands data entry standards for Credit and Non-Credit areas of the college, technical support and training for ERP, SIS, LMS end-users.
• Performs other duties as assigned.

Minimum Qualifications

• Associate degree AND One (1) year of related experience including systems implementation experience OR PMI Professional Certification in Business Analysis (PBA)
• Two (2) years' experience with basic web technologies HTML/CSS/JavaScript and with web publishing platforms or content management systems.
• Experience administering curriculum management, catalog management, syllabus management, or academic assessment platforms (e.g., CourseLeaf, Acalog, Watermark, Simple Syllabus, Curriculog, CIM).
• Experience working with Student Information Systems such as Banner, Colleague, PeopleSoft, Workday Student, or similar enterprise systems.
• Knowledge of curriculum development, academic governance, accreditation, assessment, and catalog publication processes.