Business Analyst – Full-Time

Responsibilities

• Analyze and document current FLAIR processes
• Develop SOPs for Florida PALM workflows
• Create training and communications content in collaboration with state personnel
• Lead and document meetings, status updates, and stakeholder sessions
• Track training project tasks and milestones
• Assist with change management and user adoption
• Deliver training sessions and maintain training readiness plans
• Support end-user sustainment planning and onboarding

Requirements

• Mandatory: Experience developing and delivering training programs
• Familiarity with ERP systems (preferably Florida PALM or similar financial systems)
• Strong skills in MS Word, Excel, and learning management software
• Proven ability to coordinate with multiple stakeholders and lead communications
• Excellent written and verbal communication skills
• Prior work with Florida government systems or Florida PALM
• Experience with change management in large-scale ERP transitions
• Familiarity with digital adoption platforms
• Background in financial systems or public sector accounting workflows