Business Analyst - ERP Systems

About the role

You will help IT partners in identifying and implementing advanced technological solutions and concepts (e.g., software, applications, processes, etc.) in a cost-effective way. You will work on assignments where problems are not always clear and will collaborate with others across the organization via workshops, discussions, etc. to understand business processes and drivers, short and long-term goals, and areas for improvement.

Responsibilities

• Identify and document the business requirements of a product or solution and communicate them clearly to teams.
• Make informed recommendations for solutions to a business, product, or client problem, which may be related to technology, processes, policy, or structure.
• Devise and recommend appropriate solutions and facilitate change.
• Provide analytical support to solve business problems, assess effectiveness and necessity, and use tools such as process maps, diagrams, strategy maps, etc.
• Handle and / or manage issues and questions during development.
• Provide support in implementation, user testing, and quality efforts.
• Document business requirements and user manuals to describe application installation and operating procedures.
• Participate in regular requirement gathering and design sessions with the client community.
• Participate in meetings with multiple stakeholders, including product and development teams to assess the impact of proposed solutions, deployments and help to minimize disruption to services.
• Work with partners to conduct user acceptance testing.
• Provide consultative support on business-led technology initiatives.
• Create and manage against OKRs.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 2+ years’ experience in software development or analytical capacity as an Analyst or equivalent, or relevant industry experience working with ERP systems.
• Experience analyzing, documenting, and designing business processes in the context of software / process integration.
• Experience with agile software development methods, business reengineering concepts & highly desirable methods.
• Ability to work in a dynamic, varied, and fast paced environment.
• Flexibility, tolerance to change, adaptation, pragmatism, and commitment encouraged.
• Deep knowledge of information technology and business concepts and ability to understand business requirements.
• Commitment to delivering high quality, prompt, and efficient service to the business.
• Aptitude for breaking down work into manageable parts and effectively assessing the priority and time to complete each part.
• Familiarity with general business functions.

Key Knowledge, Skills & Abilities

• Deep knowledge of development, databases, and operating systems.
• Deep knowledge of basic system engineering, object-oriented design, information risk and security guidelines, and architecture standards.
• Proven ability to rapidly acquire new information and new skills, and a desire to do so.
• Ability to work in a dynamic, varied, and fast-paced environment and influence and question stakeholders and partners across teams.
• Ability to adapt quickly to new technologies and changing business requirements and troubleshoot problems that may arise in work products.
• Ability to work across teams and drive decisions based on understanding of trade-offs.
• Ability to apply active listening and collaboration skills to effectively engage both technical and non-technical stakeholders to achieve target outcomes.
• Proven ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing.
• Ability to negotiate and resolve conflicts.
• Ability to influence others using analytics and compelling storytelling.
• Leading skills in project management, requirements gathering, problem solving, analytics, and presentations.

Pay

$95,000 - 120,000 per year

Benefits

• Medical, dental, and vision insurance
• Basic life and accidental death insurance
• Paid disability insurance, including paid parental leave if eligible
• An Employee Assistance Program
• Paid sick and vacation time, and company holidays if eligible
• Paid bereavement leave
• Paid jury duty
• Eligible employees can enroll in our company's 401k plan, as well as a retirement plan.
• Discretionary and/or metric-based bonuses dependent on your position.