Business Analyst, Engineering Systems

Responsibilities

• Serve as the primary IT point of contact for Engineering-related systems and initiatives.
• Engage Engineering stakeholders to elicit, analyze, and document business and technical requirements for system and process enhancements.
• Understand and document business processes.
• Analyze data and operational metrics to identify trends, risks, and opportunities for improvement.
• Develop and maintain application roadmaps to help guide Engineering technology strategies.
• Lead and manage Engineering-focused technology projects.
• Support daily operations by troubleshooting helpdesk tickets, diagnosing system issues, and coordinating resolution with internal teams and vendors.
• Create and maintain system, process, and technical documentation.
• Manage testing efforts for system changes.
• Develop user training materials and coordinate and support end-user training.
• Communicate effectively with Engineering leaders, business stakeholders, IT teams, and external vendors.
• Manage vendor relationships, including support coordination, license management, and escalation as needed.

Qualifications

• Bachelor’s degree in Engineering, Business, Computer Science, or other related discipline.
• Minimum of 2 years of experience working in a role involving evaluating, analyzing, or supporting engineering systems.
• Experience supporting or leading software implementation and system enhancement projects.
• Strong time management, interpersonal and problem-solving skills.
• Ability to effectively balance operational support and project delivery responsibilities.