Business Analyst, Digital Desktop

About the role

The Business Analyst, Wealth Tech Solutions supports the definition, documentation, and execution of operational business processes and technology projects across the organization, with a primary focus on Salesforce initiatives for advisor and operations teams.

Responsibilities

• Quickly learn business processes and applications.
• Work independently and collaboratively in a fast-paced setting, prioritizing tasks for potentially multiple projects.
• Support, and at times lead, requirements gathering and design with cross-functional teams.
• Support development initiatives by translating advisor and operations team needs into actionable requirements, user stories, acceptance criteria, and process documentation.
• Deliver project artifacts including requirements documents, workflow diagrams, user stories, demos, training guides, and release-readiness materials.
• Enable decision making to remove barriers to implementation.
• Collaborate with advisor, operations, product, and technology teams to identify inefficiencies, recommend improvements, and escalate for management guidance.
• Works closely with project team through full project lifecycle, supporting creation of project plan, status reporting, issue tracking and resolution, and project closure.
• Support development through functional testing, regression testing, user acceptance testing, and validation of process and user experience improvements.
• Provide tier-2 support for Salesforce-related questions, issues, products, and processes, as needed.

Qualifications

• 2+ years in an Information Technology role, focusing on business analysis, solution design, Salesforce support, or CRM enhancement delivery.
• PREFERRED: Experience within financial services, wealth management, advisor operations, or related client service workflows.
• PREFERRED: Experience with Salesforce, including requirements gathering, testing, user support, reporting, configuration support, or enhancement delivery; experience with Workday or Asana is a plus.
• Ability to translate business needs and user pain points into clear requirements that improve process efficiency and user experience.
• Strong communication and presentation skills.
• Interpersonal skills to effectively collaborate with colleagues and vendors.
• Experience in collaborative team-based work environment.
• Bachelor’s degree in information systems, Business, or a related field.

About Focus Financial Partners

Focus is a leading financial services firm comprised of integrated wealth management, family office, and business management services. Blending deep expertise and expansive resources with a boutique, client-first fiduciary philosophy, Focus helps individuals, families, and institutions navigate complex financial situations with highly personalized solutions tailored to their unique needs. To learn more about Focus, visit www.focusfinancialpartners.com or follow the company on LinkedIn. Focus is an equal opportunity employer and bases its employment decisions on the employee or candidate’s skillset, and without regard to an employee or candidate’s race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by local, state and/or federal law. Focus complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.