Business Analyst

About the role

We’re seeking a mid-level ITS Business Analyst (5+ years experience) to support vendor-delivered technology projects and selected internal application initiatives.

Responsibilities

• Act as the primary BA on vendor-led projects, facilitating discovery sessions, workshops, and ongoing requirement clarifications.
• Convert business needs into clear, testable requirements (BRDs, User Stories, Use Cases, Acceptance Criteria).
• Partner with vendor PMs/solution architects to confirm scope, assumptions, dependencies, and change requests.
• Develop or contribute to communication plans (audiences, messages, channels, cadence) for releases and changes.
• Partner with business owners to create training plans (training assets, scheduling, train-the-trainer, job aids).
• Coordinate UAT planning, scripts, and feedback loops; track defects to closure.
• Gather and refine requirements for internal application enhancements and minor projects.
• Participate in production support: triage issues, reproduce defects, clarify expected behavior, and document bug reports with steps-to-reproduce, logs, and impact.

Qualifications (Business Analyst)

• 5+ years as an IT/ITS Business Analyst or similar role (systems analyst, product analyst).