Business Analyst – Data Center Program Delivery

About the role

QC Servion is the centralized hub for human resources, change management, program management, sales & marketing, safety, administration, legal, and accounting services across the QC Ecosystem. We provide comprehensive operational support that empowers our companies to focus on growth, innovation, and excellence, while ensuring employees thrive in safe, engaging, and well-managed environments. The entities in our ecosystem include DLB Associates, Galtra Solutions, AI2IO, Fluid2Chip, CEQEL Critical Commissioning, and 2AI-DC Integrators. Collectively, we deliver services across the data center industry.

Responsibilities

• Documentation & Requirements Management
• Gather, organize, and document program, operational, and business requirements from stakeholders across the ecosystem.
• Develop and maintain SOPs, workflows, process maps, onboarding materials, and PMO templates.
• Standardize documentation practices across multiple entities and project teams.
• Support requirements intake and change management processes throughout the program lifecycle.
• Data Validation & Reporting
• Validate data inputs before information is distributed to program leadership.
• Ensure consistency and accuracy across dashboards, reports, metrics, and status updates.
• Maintain data dictionaries and reporting standards to ensure common definitions across all stakeholders.
• Perform data quality reviews and identify gaps, inconsistencies, or reporting risks.
• PMO & Program Support
• Support Program Managers and Project Managers with reporting, documentation, meeting preparation, and analysis.
• Aid in onboarding new projects, entities, vendors, and workstreams into established PMO processes.
• Cook information flow between engineering, design, infrastructure, construction, and program teams.
• Maintain centralized repositories for program documentation and reporting.
• Process Improvement & Analysis
• Identify process inefficiencies, reporting challenges, and documentation gaps.
• Recommend solutions that improve consistency, efficiency, and program visibility.
• Support continuous improvement initiatives across the PMO organization.
• Develop scalable frameworks that improve delivery across a growing ecosystem.
• Stakeholder Coordination
• Work cross-functionally with engineering, design, project delivery, and leadership teams.
• Facilitate information gathering and ensure alignment between stakeholders.
• Translate complex information into formats that are easily understood by multiple audiences.

Qualifications

• Bachelor's degree in business, engineering, or a related field preferred, may substitute 7 years' experience in lieu of a degree.
• 3–5+ years of experience in a Business Analyst, PMO Analyst, Program Analyst, Project Controls Analyst, or Program Coordination role.
• Strong documentation, process mapping, and requirements gathering experience.
• Advanced Excel skills and experience working with reporting platforms such as Power BI, Smartsheet, ClickUp, or similar tools.
• Strong analytical skills with the ability to identify inconsistencies, trends, and process gaps.
• Excellent written communication and documentation skills.
• Ability to manage multiple priorities across a fast-paced environment.
• High attention to detail and commitment to data accuracy.

Preferred Qualifications

• Experience supporting data center, infrastructure, construction, engineering, capital project, utility, manufacturing, or EPC programs.
• PMO or Project Controls experience.
• Familiarity with project delivery lifecycles and program governance structures.
• Experience supporting multi-entity or multi-stakeholder organizations.

Physical Demands

• Frequently required to remain in a stationary position.
• Frequently moving through home office.
• May occasionally lift up to 20 pounds.

Travel Requirements

• Up to 5%, this may include travel to any or all 50 US states.
• Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meeting for business development purposes, running errands on behalf of the business, attending industry conferences, etc.

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
• Flex spending accounts (FSA).
• Dental and vision plans.
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
• 401k with company match and self-directed brokerage account option.
• Paid parental leave after one year of employment.
• Professional development opportunities, tuition reimbursement, and professional licensing assistance.

Pay Range

The Pay Range For This Role Is 80,000 - 110,000 USD per year(Remote (United States))