Business Analyst - Columbia

About the role

Join our Workforce Policy, Tech & Training team as a Business Analyst within the Workforce Development Division (WDD). The WDD team manages research and policy development, federal reporting, and workforce system Memorandums of Understanding (MOUs) and infrastructure funding agreements (IFAs). As a member of the WDD team, the Business Analyst will perform business analyst functions regarding collection, reporting, and performance for workforce programs. Additionally, this role will provide training and technical assistance to state and local staff on SC Works Online Services (SCWOS) system navigation and functionality in accordance with program requirements.

Responsibilities

• Serve as a point of contact for the state's case management and labor exchange system.
• Provide technical assistance to various users of the system with varying levels of technical, website or workforce system expertise.
• Collaborate with team and vendor to ensure issues are resolved in a timely fashion.
• Manage system-related projects and ensures professional and quality support is provided to staff, employers, jobseekers, and constituents.
• Utilize SQL to conduct programmatic and case management system utilization analyses to support data driven program decision making.
• Create documentation to ensure maintenance and administration is standardized.

Requirements

• A bachelor’s degree in a related field and relevant training or experience; OR a high school diploma and any equivalent combination of education, relevant training and experience sufficient to perform the essential functions of the position.
• Must be able to read, research, understand, and communicate the federal reporting and management system requirements for several workforce programs.
• Must have adequate experience and understanding of systems to provide valid analysis of information and communicate business requirements to systems and program personnel at the state and local levels in a professional and understandable manner.
• Experience conducting data analysis and presenting the results effectively.
• Must be able to provide quality customer service to internal and external stakeholders.
• Must have experience using SQL and Microsoft Office (Word, Excel, PowerPoint, Outlook).