Business Analyst - Claims

About the role

This is a hybrid position with 3 days in-office. Remote work eligibility is based on proximity to the office location (11001 Lakeline Blvd., STE 120, Austin, TX 78717).

Responsibilities

• Gathering, Refining Requirements for Key Documentation
• Assist in the development of clear and concise user stories, process flows, acceptance criteria, and detailed specifications
• Conduct research into specific features to provide greater context on the task, platform or to improve workflows
• Continue to update requirements and document these within product management tools like Jira and Confluence
• Analyze market intelligence, process efficiency, and work with internal stakeholders to optimize delivery
• Organize and facilitate meetings with internal and external stakeholders, including vendors, dependent teams, and value streams
• Take detailed meeting minutes and track action items to ensure follow-up on key decisions and open items
• Foster collaboration between different teams to resolve issues and ensure alignment across initiatives
• Communicate needed changes and updates to development team and maintain comprehensive documentation, ensuring all relevant change details are recorded
• Work closely with QA teams to validate solutions and assist in defining testing scenarios, finalizing testing processes, ensuring that all acceptance criteria are met
• Support product owners and development teams in identifying and resolving issues during the validation phase
• Maintain KPIs and work with stakeholders to assess the effectiveness of implemented changes and recommend improvements
• Manage multiple initiatives and value streams concurrently, providing regular updates on progress, risks, and issues to product owners
• Occasionally assist in some dev-related tasks to get projects over the line

Qualifications

• Bachelor’s degree required; Business, Finance, Insurance, or related focus a plus
• Experience in life insurance, health insurance, or annuities is required
• 3+ years as a proven Business Analyst in an Agile environment, preferably within the life insurance or financial services industry
• Experience working closely with QA during testing is a plus
• Strong understanding of the insurance industry including but not limited to: policy administration concepts, the full insurance value chain from application through claims, and claims processing and payment procedures
• Familiarity with Agile methodologies (Scrum, Kanban, etc.) and working in cross-functional Agile teams
• Familiarity with product management tools (Jira, Confluence, etc.) for backlog management and requirement documentation
• Agile Scrum or PM certification(s) a plus
• Strong problem-solving and analytical skills with the ability to navigate complex business challenges
• Excellent communication and interpersonal skills, with the ability to facilitate meetings and manage stakeholder relationships
• Able to multi-task and manage competing priorities across multiple value streams and initiatives
• Working knowledge of AI applications and ability to leverage it to streamline day to day tasks