Business Analyst (Chicago)

Qargo is a cloud‑based (SaaS) Transport Management Platform. We are a scale‑up based in London, Ghent (Belgium), Chicago and rapidly expanding across Europe and the US. The platform is an “all‑in‑one system”, handling everything from initial order entry to final invoicing. It optimises planning and includes built‑in AI that automates lengthy manual tasks. Qargo is designed to help modern logistics operations run more efficiently, while increasing profitability and sustainability.

About the role

As a Business Analyst you will play a crucial role in delivering successful customer projects while maintaining Qargo’s high standards of customer service and teamwork. You will analyse customer workflows, translate them into system configurations, and act as a bridge between our customers and technical teams. Over time you can specialise in a functional domain such as transport operations, finance, or process automation.

Key Responsibilities

• Dive deep into the customer’s business to understand their workflows, goals, and constraints.
• Translate business requirements into optimal system configurations within the Qargo TMS.
• Support data mappings and transformations, ensuring system integrations run smoothly.
• Collaborate with technical teams to ensure solutions meet both business and functional needs.
• Manage administrative and project tasks with precision and punctuality.
• Maintain strong relationships with customers and internal stakeholders, ensuring high satisfaction.

Skills & Experience

• A genuine interest in transportation, logistics, or workflow automation.
• Background in SaaS, fintech, accounting, or operations is a plus.
• Strong technical aptitude and ability to navigate complex software systems.
• Proficient in Excel; basic scripting or SQL knowledge is a plus.
• Excellent communication skills and a customer‑oriented mindset.
• Adaptable, organised, and comfortable in a fast‑paced scale‑up environment.

What We Offer

• A competitive salary package with great benefits.
• A role with real ownership, responsibility, and measurable impact.
• The opportunity to grow and shape your career as Qargo scales across the USA.
• Flexible hours and hybrid working options.
• A collaborative, international, and mission‑driven team.