Business Analyst

Duties and Accountabilities

• Improve processes and platforms for Warehousing and Logistics
• Serve as the escalation point for E1, RFgen, BarTender, TAI, AutoSig, and Kiosk
• Support WMS, OMS, EDI, and integration applications
• Troubleshoot system issues and partner with developers on fixes
• Collaborate with IT and business teams on improvements
• Coordinate Tools and Application Release upgrades
• Manage upgrade preparation activities
• Manage application server patching, including Java updates
• Review Rapid7 vulnerability results and prioritize remediation
• Coordinate monthly tasks with Trillium
• Maintain documentation for key systems and processes
• Train and support end users
• Serve as a liaison between users, business partners, and technical teams

Required Knowledge, Skills, and Abilities

• Strong analytical and problem-solving skills
• Proficiency in troubleshooting and resolving technical issues
• Excellent communication skills, both written and verbal
• Ability to work independently and collaboratively in a fast-paced environment
• Excellent communication skills, ability to communicate technical information to non-technical stakeholders
• Strong attention to detail and ability to manage multiple priorities

Preferred Education and Experience

• Understanding of logistics processes, including transportation, warehouse, and inventory management
• Willingness to expand skillsets through continuous education
• 3+ years of customer-facing experience
• 3+ years of experience in logistics or supply chain management

Physical Capabilities and Requirements

• Travel in a car and an airplane 15% of the time
• Ability to sit for extended periods within an office environment
• Ability to use hands and fingers for computer keyboarding, and answer phone calls
• Ability to communicate via the telephone using speaking and hearing skills

Pay and Schedule

This salaried role offers a hybrid schedule, with at least three days per week based in Appleton, Wisconsin, or another company location.

Benefits

• Competitive wages
• Medical, Dental, Vision, Critical Illness, Accident, and Flexible Spending Plans
• Company-paid Short/Long-term Disability, Life Insurance, and Employee Assistance plans
• Company-paid Time-Off (PTO), Sick Leave, and Holiday Pay
• Retail 401(k) Plan with Discretionary Employer Match, and Profit Sharing