Business Analyst

Coverage Verifier is a contributory database that provides insurers with information on existing and prior insurance coverage of applicants or insureds. The system supplies a wealth of policy-level information used to make better risk-selection decisions and support sophisticated market pricing and segmentation.

About the role

The core duties of this position are to manage all day-to-day operations involving customer data contribution, process improvements, and carrier onboarding for the Coverage Verifier suite of products. Daily responsibilities include quality assurance of data, ad hoc report creation, interacting with customers to resolve disputes, analyzing data to determine trends and patterns for presentation to management, product testing, and implementation of enhancements. Collaborate and build relationships with colleagues and clients, thrive in an environment of high-performance customer service, and enjoy building and improving operations and processes.

The ideal candidate is extremely dependable, organized, detail-oriented, has exceptional communication and time management skills, and always focuses on providing excellent customer service.

Responsibilities

• Implementation and setup of new customers; support of existing customers; data loading and processing; production of management reports; design and implementation of acceptance test plans
• Create and maintain documentation that will support the effective implementation of repeatable processes and workflows
• Analyze the quality of data received from customers, data providers, and other sources, and recommend actions for data quality improvements
• Work closely with the Operations Management staff in the development, implementation, maintenance, and regular distribution of useful measurement reports that will have high visibility at the leadership and executive level
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve escalated customer issues
• Maintain detailed and accurate records of customer interactions and transactions
• All functions must be managed in an environment of high-performance customer service as captured by different measures of customer satisfaction

Requirements

• College Degree or equivalent work experience required
• 3+ years of business-to-business customer support experience with a strong customer focus and attention to detail
• Ability to demonstrate analytical skills, exacting attention to detail, and problem-solving skills
• A general understanding of P&C insurance is helpful
• Strong problem-solving abilities and attention to detail
• Proficiency in MS Office, particularly Excel
• Ability to work independently and as part of a team
• Ability to interpret and track state-specific requirements
• Excellent oral and written communication skills
• Up to 5% travel may be required

About Us

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster. At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, the fourth consecutive year in the UK, Spain, and India, and the second consecutive year in Poland. In addition, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer, testaments to the value we place on workplace culture.

We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

Verisk businesses include:

• Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
• Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
• Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
• Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
• Catastrophe and Risk Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to catastrophic events
• Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
• Life Insurance Solutions — offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group
• Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger

Benefits

• Health Insurance
• Retirement Plan
• Disability benefits
• Paid Time Off program