Business Analyst

About the role

In this role within the IB Business Risk Management – Travel and Expense Team, you will:

• Manage day-to-day Travel and Expense operations, prioritizing requests and ensuring timely delivery of business objectives
• Review, process, and approve employee expense reports while ensuring compliance with company policies and controls
• Provide exceptional employee support by resolving inquiries, troubleshooting issues, and guiding expense report submissions
• Educate employees on Travel and Expense policies while communicating updates and policy changes effectively
• Partner with team members and control functions to review expense claims and support governance requirements
• Ensure assigned tasks are completed accurately, on time, and aligned with team priorities and service standards
• Identify and implement process improvements, leveraging automation, AI, and technology to enhance efficiency and employee experience
• Support reporting and business insights by analyzing trends, monitoring performance, and driving continuous improvement opportunities

Job Type: Full Time
Location: Nashville, TN

Your team

You will join the Travel and Expense Team in Nashville, TN, which plays a critical role in ensuring employees have a seamless experience managing travel arrangements and expense reporting. Our focus on detail and compliance supports the success and reputation of UBS.

Requirements

• 0-2+ years of experience in financial services, operations, administration, employee support, or a business management support role
• Strong communication, customer service, and interpersonal skills
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong problem-solving, organizational, and attention-to-detail skills
• Interest in process improvement, automation, and operational efficiency
• Curiosity and willingness to explore AI and technology-driven solutions
• Proficiency in Microsoft Excel, PowerPoint, and Word
• Experience with Concur, Power BI, Alteryx, or other automation tools is a plus
• Curiosity to explore how AI can improve workflows, with sound judgment in validating outputs and aligning with policies, risk standards, and ethical use