Business Analyst

Duration: 4+ Months | Location: Stamford, CT (Hybrid – 3-4 days onsite)

Overview

Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns with one of the core services Turnberry offers to clients. Alongside our core services, are our branded services. As a Business Analyst, you will join Turnberry's luxury e-commerce brand: New Elevation. New Elevation consultants deliver commerce strategy, scope, and planning with insightful execution and commerce optimization.

Responsibilities

• Analyze new federal, state, and local regulatory requirements and assess business impacts
• Gather and document business and functional requirements for customer and agent-facing systems
• Partner with Legal and Compliance teams to translate regulatory obligations into actionable business requirements
• Facilitate requirements workshops with cross-functional stakeholders
• Create user stories, acceptance criteria, process flows, and business process documentation
• Define customer journeys and agent workflows that support compliant and intuitive experiences
• Collaborate with UX designers to review wireframes, prototypes, and customer experience designs
• Work closely with Product Owners and Technology teams throughout Agile development cycles
• Support solution design discussions
• Identify business process improvements that reduce operational complexity while maintaining compliance
• Support User Acceptance Testing (UAT)
• Validate implemented solutions meet business objectives and regulatory requirements
• Serve as a liaison between business stakeholders and technical teams throughout project delivery

Qualifications

• Bachelor's degree in Business, Information Systems, Communications, or related field
• 3+ years of Business Analysis experience
• Experience gathering and documenting business requirements
• Experience working within Agile/Scrum environments
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple initiatives simultaneously
• Experience facilitating meetings with cross-functional teams

Preferred Qualifications

• Telecommunications or cable industry experience
• Experience supporting regulatory or compliance initiatives
• Knowledge of customer experience (CX) principles
• Experience designing agent workflows and operational processes
• Familiarity with FCC regulations, privacy requirements, accessibility standards, or government programs
• CBAP, CCBA, or Agile certifications preferred
• Strong knowledge of JIRA/Confluence
• Strong knowledge using copilot and Claude to aid in requirements gathering

Pay

The salary range for this role is $85,000 to $125,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, and certifications.

Benefits

• Comprehensive healthcare package (medical, dental, vision)
• Disability and group term life insurance
• Health and flexible spending accounts
• Utilization bonus
• 401(k) with match
• Flexible time off for salaried employees
• Parental leave for salaried employees
• Flexible work arrangements

All benefits are subject to eligibility requirements.