Business Analyst

Responsibilities

• Advise on solutions for client/broker/TPA requests, improvements, and growth initiatives.
• Lead process discovery and task creation with cross-functional teams.
• Document and transition business processes to CRM, BI, or other systems.
• Cooky project teams through all stages.
• Develop regression test plans and guide user acceptance testing.
• Promote adoption and standardization of business processes.
• Train team members on CRM, BI, and new technologies.
• Support CRM and BI processes, including troubleshooting.
• Manage small to medium projects, ensuring timely and budgeted completion.
• Maintain clear documentation of processes and technical designs.

Requirements

• Bachelor’s degree, preferably in business analytics or a related field.
• Over 3 years of experience in business analytics with a strong understanding of business processes.
• Demonstrated experience in Agile/Sprint Planning project management methodologies.
• Familiarity with SQL for self-service analysis or quality assurance (QA).
• An understanding of IT infrastructure, including database servers, ETL pipelines, software development life cycle (SDLC), cloud architectures, programming languages, object-oriented principles, API concepts, system integrations (frontend and backend concepts), and data structures.
• Effective communication skills with senior management, including the ability to explain technical concepts to non-technical stakeholders.
• Experience with reporting tools such as PowerBI or Tableau for data visualization and analysis.
• Proactive mindset, with an inclination to seek clarification by asking questions, even in challenging scenarios.
• Solid grasp of database concepts, working effectively with data analysts and developers.
• Proficiency in Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, etc.).
• Capacity to multitask and adjust priorities based on business needs.
• Basic understanding of software development, with the ability to create simple programs for data extraction and analysis.
• Collaborative team player mindset with strong problem-solving abilities, analytical thinking, and attention to detail.
• The drive to learn business processes specific to the Pharmacy Benefit Management (PBM) industry.
• PBM, pharmacy, healthcare, claims, or pharmacy network experience is highly desirable.