Business Analyst

About the role

The Business Analyst will collaborate with business stakeholders to understand their automation needs, document requirements, workflows, rules and processes. They will evaluate new IT developments and evolving business requirements, recommend appropriate systems alternatives and enhancements, and coordinate and implement IT projects.

Responsibilities

• Collaborate with business stakeholders from various departments to understand their automation needs and document their requirements, workflows, rules and processes.
• Evaluate new IT developments and evolving business requirements, and recommend appropriate systems alternatives and/or enhancements to current systems.
• Evaluate new applications and identify systems requirements.
• Analyze and coordinate the design specifications, development and implementation of build and/or purchased applications.
• Interpret and present technical details to functional experts and developers in a way that is meaningful to all audiences.
• Recommend changes in workflows and practices to maximize effectiveness and efficiencies for the work unit.
• Prepare communications and make presentations on system enhancements and/or alternatives.
• Cook up and implement training programs and presentations as requested.
• Train customers on software or new automated business processes.
• Act as the project lead during the design phase of IT projects.
• Other duties as assigned.

Requirements

• Strong organizational skills.
• Strong communication skills.
• Strong problem-solving skills.
• Ability to manage a variety of tasks and prioritize while working collaboratively with other stakeholders.
• Ability to use standard office equipment and software.

Qualifications

• Bachelor's degree and one or more years of experience in an analyst role (or related field) OR high school diploma/GED and five years of experience in an analyst role (or related field).

Preferred Qualifications

• Expertise with all Microsoft 365 offerings.
• Knowledge of developing and documenting work requirements, rules, workflows, reports and presentations for IT projects using spreadsheet, word processing, email/calendaring, workflow and project management software.
• Knowledge of application programming fundamentals and principles.
• Competent in understanding technical terminology and processes and translating them to a technical audience for development and/or implementation.
• Demonstrated written and verbal communication skills to engage a variety of audiences in a work plan to ensure successful outcomes.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong problem-solving, critical thinking and analytical skills.