Business Analyst

About the role

Business Analyst (Remote) – Airline Industry client. 6+ month W2 contract with possible extensions (not 1099). 100% remote, US‑based (no timezone preference).

Responsibilities

• Elicit, analyze, and document business and functional requirements for Airport Experience technology products, translating operational needs into clear user stories, acceptance criteria, process flows, and solution requirements.
• Partner with Product Managers, Engineering, Architecture, business stakeholders, and subject matter experts to define problems, clarify requirements, identify dependencies, and ensure initiatives are ready for development.
• Support AI product development by translating business use cases into well-defined requirements, including expected outcomes, data needs, business rules, user experience, and success criteria.
• Support the ongoing refinement and management of product backlogs, helping evaluate new requests, identify gaps, and prepare work for prioritization and delivery.
• Support UAT and solution validation, including validating AI-powered experiences for accuracy, relevance, usability, and alignment with the intended business need.
• Analyze user feedback, product performance, and operational pain points to identify trends and recommend opportunities for product and AI capability improvements.
• Serve as a key liaison between Airport Operations, Product, and Engineering teams, proactively communicating requirements, decisions, risks, dependencies, and changes throughout the product lifecycle.

Requirements

• 3+ years of Business Analyst experience on complex apps/web apps or large enterprise platforms
• Experience gathering and documenting business and functional requirements
• Strong experience writing user stories and acceptance criteria
• Experience participating in UAT and release activities
• Ability to facilitate conversations between business stakeholders and technical teams
• Experience conducting requirements workshops and stakeholder interviews
• Experience with backlog management and refinement
• Strong verbal and written communication skills
• Experience using Jira and Confluence
• Experience supporting software development teams through the SDLC
• Bonus: Exposure to AI, chatbots, automation initiatives, or digital transformation projects

Skills

• Strong communicator who can bridge the gap between business stakeholders and engineering teams
• Comfortable asking questions, managing ambiguity, facilitating discussions
• Transforming business needs into clear, actionable requirements that development teams can execute against
• Enjoy working cross-functionally, driving clarity, and helping bring new features from idea to implementation

Pay

The pay range for this position is $35.00 – $40.00 per hour (W2 contract). Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other job‑related factors.