Business Analyst

Location: Oklahoma City, OK – remote with occasional on-site meetings (minimum 2–3 times per year). Work hours are typically 8:00 am–5:00 pm CST, with manager-approved flexibility. Overnight travel may be required for multi-day workshops (8 am–5 pm CST). Only U.S.-based consultants with U.S. citizenship or Green Card will be considered.

About the role

The modernization initiative addresses long-standing challenges—fragmented workflows, manual processes, limited scalability, and legacy-system instability—by introducing a modern stack: Angular, REST APIs, Azure SQL Managed Instances, Azure Function Apps, Power BI, and a pending document-management/process-automation platform. As of May 2024, legacy systems have migrated to Azure; the MyTRS member portal is slated for modernization by July 2025. All IS resources currently support legacy systems while building modernized replacements. A project charter and SDLC are established; the environment and foundation for modern applications are nearing completion.

Expected Outcomes

• All major systems operating on Azure with improved performance, scalability, and maintainability.
• Retirement of ALICE and elimination of legacy technical debt.
• Reduced manual work, fewer errors, and significantly improved turnaround times.
• A modern document storage and capture solution with streamlined workflows and reduced fragmentation.
• Enhanced security posture.
• Improved user satisfaction and accessibility.
• Greater operational resilience and adaptability.
• Reduced maintenance burden, lower infrastructure costs, and fewer workarounds through modern platform infrastructure.
• All work products belong exclusively to TRS.

Responsibilities

• Process Analysis and Documentation
  • Engage with business units to understand operational workflows, pain points, and improvement opportunities.
  • Interface with technical resources (Development/IT) to translate technical requirements.
  • Document current-state processes using process maps, swimlane diagrams, and workflow charts.
  • Facilitate discussions to define future-state processes aligned with organizational goals.
• Requirements Gathering and User Story Development
  • Translate business needs into detailed functional requirements, acceptance criteria, and Azure DevOps work items/user stories.
  • Ensure requirements are complete, consistent, testable, and aligned with business priorities.
  • Collaborate with product owners, developers, and stakeholders to refine and validate requirements.
• Testing and Quality Assurance
  • Develop test plans, test scripts, and step-by-step testing instructions for functional and user acceptance testing.
  • Execute functional testing of user stories in Development and Test environments to validate solution accuracy and readiness.
  • Document defects, track resolution progress, and verify fixes.
  • Coordinate, support, or lead user acceptance testing (UAT) sessions with business stakeholders.
• Stakeholder Collaboration and Communication
  • Serve as a liaison between business units and technical teams to ensure shared understanding and alignment.
  • Communicate project updates, risks, and issues clearly and proactively.
  • Support change management activities by contributing to training materials, documentation, and user guidance.

Requirements

• 5–7 years of experience in business analysis, process documentation, or related roles.
• Strong analytical and problem-solving skills.
• Ability to create clear process diagrams and workflow documentation.
• Experience writing user stories, acceptance criteria, and test cases.
• Familiarity with DevOps or similar work-item management tools.
• Hands-on experience with functional testing and UAT coordination.
• Excellent communication and facilitation skills.