Business Analyst

About the Role

As a Principal Analyst I supporting Digital Banking solutions, you will lead activities to review current processes and metrics that support operational effectiveness. You will identify constraints or opportunities that inhibit or accelerate the business and technology strategy, develop options or approaches to improve business outcomes, and drive implementation of solutions to achieve desired results. You will also be accountable for the development and review of artifacts to ensure they accurately describe current state processes, practices, and/or metrics, determining root cause for constraints in the process.

Additionally, you will engage with enterprise subject matter experts and stakeholders to tackle complex issues or opportunities requiring significant coordination and alignment across different business units. You will understand the problem statement or opportunity, capture current state insights, and provide options and recommendations to identified stakeholders. You will also identify, socialize, and gather necessary approvals for the upkeep of KRIs, KPIs, and Operational Metrics.

Responsibilities

• Lead programs and activities to ensure business outcomes align with business strategy.
• Define work breakdown structures, set deadlines, gather requirements, review artifacts, and resolve issues impeding progress.
• Develop critical documentation and artifacts to meet project objectives and communicate findings with stakeholders.
• Use Microsoft Office tools, diagramming software (e.g., Lucid, Visio), and other technical tools to review banking processes and develop clear communications.
• Leverage risk management experience from a large financial institution, focusing on risk, compliance, or corporate governance.
• Act as the Subject Matter Expert for digital banking systems, providing guidance on solution design, configuration, and process improvements.
• Translate business needs into detailed system requirements, user stories with acceptance criteria, and technical documentation.
• Manage and maintain accurate documentation for digital banking applications, ensuring accessibility for business and technical teams.
• Conduct detailed analysis of data structures and attributes to develop comprehensive data mapping strategies for system migration initiatives.
• Implement application configuration changes, adhering to SDLC and Change Management protocols.
• Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated digital banking solutions.
• Monitor key digital banking platform performance indicators (e.g., app ratings, transaction volume, feature adoption, account closures) to drive growth and satisfaction.
• Proactively resolve issues through root cause analysis aligned with strategic objectives.
• Use collaboration tools such as Azure DevOps (ADO) and Confluence for workstream management and stakeholder communication.
• Maintain data integrity, security, and privacy standards across digital banking platforms.
• Continuously seek opportunities to improve solution delivery practices and tools within the digital banking team.

Requirements

• 8+ years of related experience.
• Previous leadership experience preferred.
• Advanced knowledge of general Financial Services or Banking is preferred.
• Demonstrated expertise in implementing and migrating third-party digital banking solutions, including integration of external platforms and overseeing end-to-end deployment.
• Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards, and practices.
• Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills.
• Proven ability to translate complex business needs into comprehensive system requirements and articulate application configurations that meet operational and regulatory standards.
• Demonstrated experience with problem and incident management processes, including leading Root Cause Analysis and resolving high-impact issues.
• Strong knowledge of data integrity, security, and privacy best practices, with a focus on maintaining high standards across digital banking platforms.
• Hands-on experience with Agile methodologies, including adapting to evolving requirements and supporting iterative development cycles.
• Thorough knowledge of WCAG (Web Content Accessibility Guidelines) principles and their application to ensure accessible, inclusive digital banking user interfaces.
• Experience working as a Subject Matter Expert (SME) across one or two domains or functional areas.
• Advanced speaking and writing communication skills.

Qualifications

Bachelor of Computer Science or related field.

Pay

$100,000 - $125,000 a year

Benefits

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.