Business Analyst

About the role

Analyze and improve business processes by evaluating operational workflows, gathering business requirements, and developing data-driven solutions to enhance efficiency. Support service parts forecasting, order fulfillment, and business performance through data analysis, reporting, and dashboard development. Collaborate with cross-functional teams to document business processes, conduct gap and risk analyses, manage stakeholders, and support project planning, change management, and continuous improvement initiatives aligned with organizational objectives.

Must-Have Requirements

• Bachelor's Degree or equivalent experience.
• Experience in Business Analysis, Process Improvement, or Operations.
• SAP experience.
• Strong Microsoft Office skills (especially Excel).
• Project management skills.
• Strong analytical and problem-solving abilities.
• Experience with forecasting, planning, or inventory analysis.
• Excellent written and verbal communication skills.
• Ability to analyze data and make business decisions.
• Experience working with cross-functional teams.
• Knowledge of purchasing, logistics, warehousing, procurement, service parts, or supply chain operations.

Key Responsibilities

• Evaluate and improve business processes and operational workflows.
• Develop service part forecasts using historical data and business inputs.
• Manage service part availability and support the Order Fulfillment Process.
• Analyze business metrics and recommend process improvements.
• Document current (AS-IS) and future (TO-BE) business processes.
• Gather and analyze business requirements and recommend solutions.
• Facilitate meetings with Engineering, Supply Management, Product Support, and Marketing teams.
• Prepare reports, dashboards, and business documentation.
• Perform gap analysis, risk assessment, and stakeholder management.
• Support project planning, communication, and change management initiatives.
• Execute business activities aligned with company policies and objectives.
• Track project progress and support continuous improvement initiatives.