Business Analyst

About the role

As a Business Analyst you will lead the collection, capture, and management of mission user needs from prioritization, concept development, and feature writing to support development and deployment. Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments. Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.

Responsibilities

• Envision, develop, and create requirements to improve tools to streamline processes to gain efficiencies and improve key metrics.
• Apply different techniques to facilitate meetings and workshops, create a shared understanding with stakeholders, and engage team‑members to produce product and portfolio roadmaps.
• Collaborate with stakeholders and product teams to decompose large epics into features and user stories that can be understood and approved by members of the development team.
• Facilitate Increment and planning sessions with clients and team members to ensure that planned work is well defined, planned, articulated, and understood.
• Assist business analysts, team leads, clients, and other team members in the use of JIRA as an Agile Lifecycle Management Tool to track work within the program across multiple product teams.
• Handle administrative functions in Salesforce applications including maintenance of user accounts, profiles, roles, security and data access, setting up workflows, sharing rules and permission sets.
• Keep up‑to‑date on new Salesforce features and help determine if we should implement internally.
• Provide guidance and assistance in the usage of JIRA for reporting of work progress against epics and other larger bodies of work or types of work.
• Use excellent communication skills, both verbal and written.
• Ability to explain technical concepts to non‑technical stakeholders and present findings and recommendations.

Qualifications

• Bachelor's Degree and 4+ years of functioning as a business analyst for the federal government.
• Functional knowledge of Salesforce.com data structure and understanding of how to leverage the tool to meet complex process and reporting requirements.
• Eligible to obtain and maintain a government security clearance.
• Able and willing to work independently and in a fast‑paced environment with tight deadlines, with minimal supervision.
• Excellent interpersonal skills, as well as excellent communication skills, verbal and written, to both technical and non‑technical audiences in a geographically dispersed environment (conference calls, Skype, face‑to‑face).
• Ability to produce high quality technical documentation and analysis.
• Take initiative to recommend process improvements and demonstrate creative thinking.
• Knowledge and experience with Agile and DevSecOps methodologies.
• Demonstrate sharp, analytical, problem‑solving, and decision‑making skills.
• Preferred: Certified Scrum Master certification.

Skills

• Business process and system analysis, design, improvement, and implementation.
• Translating business process needs into technical requirements.
• Change management and training support.
• Organizational and strategic planning.
• Configuration Management, Strategic Planning, Knowledge Management, Business Analysis, Technical Analysis.
• Facilitating meetings and workshops.
• Agile lifecycle management using JIRA.
• Salesforce administration (user accounts, profiles, roles, security, data access, workflows, sharing rules, permission sets).
• Keeping current with Salesforce releases and evaluating internal implementation.
• JIRA reporting for work progress against epics and larger bodies of work.
• Excellent verbal and written communication.
• Explaining technical concepts to non‑technical stakeholders.
• Producing high‑quality technical documentation.
• Agile and DevSecOps methodologies.
• Analytical, problem