Business Analyst

About the role

We are seeking a Business Analyst to join our dynamic team responsible for managing IT operations, ensuring our organization operates efficiently and effectively.

Responsibilities

• Analyze and document business processes to identify areas for process improvement, cost reduction, and increased efficiency.
• Manage operational incidents, ensuring they are resolved in a timely manner while following ITIL best practices.
• Work with cross-functional teams to determine root cause analysis of incidents and implement preventative measures to reduce incidents.
• Collaborate with development teams to ensure systems and applications comply with business requirements.
• Develop and maintain operational procedures and documentation.
• Facilitate discussions with business stakeholders to understand and document requirements for new projects.
• Conduct stakeholder interviews to obtain user requirements and define functional specifications.
• Conduct user acceptance testing and defect management during testing phases of projects.
• Provide business process analysis and recommendation for process improvements.
• Mentor junior team members on business analysis best practices and methodologies.

Requirements

• A minimum of an Associate's degree.
• 1-3 years of experience as an IT business analyst.
• Technical knowledge of IT operations and infrastructure components such as networks, servers, storage, and cloud technologies.
• Experience working in an ITIL environment and understanding of ITIL framework best practices.
• Demonstrated experience working on complex IT projects, with the ability to deliver high-quality results within tight timelines.
• Excellent analytical and problem-solving skills, attention to detail, and the ability to work under tight deadlines.
• Strong verbal and written communication skills.
• Comfortable with public speaking and delivering presentations.
• Able to work collaboratively with cross-functional teams and stakeholders.
• Proficient in business analysis methodologies and tools such as Use Case Modeling, UML, Data Flow Diagrams, and ERDs.
• Familiarity with project management methodologies such as Agile.

Qualifications

• Clearance Preference: DHS EOD - 1st priority
• Any DHS badge + DoD Top Secret or Secret - 2nd choice
• DoD Secret or Top Secret + willingness to get EOD clearance - 3rd choice (it can take 45 days to obtain EOD clearance – work can only begin once the clearance is fully adjudicated)

Benefits

This is a full-time position.

Pay

Compensation is commensurate with experience.

Schedule

The schedule is flexible and may vary based on project needs.

Skills

Must be clearable for a US Government Clearance.

Benefits

Sev1Tech offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Contact

Please apply directly through the website at: https://careers-sev1tech.icims.com/

#joinSev1tech

For any additional questions or to submit any referrals, please contact: recruiting@sev1tech.com

Sev1Tech is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.