Business Analyst

Job Purpose

The successful candidate will work within our Government Solutions Department, which supports software solutions built on Propylon’s core products for customers worldwide. The role is a client-facing role and will involve working directly with a number of Propylon’s clients.

This role contributes to the implementation and support of document workflow software solutions in a client environment. This is a full-time, permanent role based in Columbia, SC. The position is primarily onsite at the client’s offices, with some work-from-home flexibility.

During legislative session (typically January through May), the role requires periodic availability for extended onsite support hours, including evenings, on a rotating basis. This support is a key responsibility of the position. Outside of session (June - December), after-hours support needs are minimal. This role requires limited out-of-state travel.

Responsibilities

• Building an excellent relationship with all stakeholders and one's own peers.
• Being the point of contact to ensure blockers and issues are identified and resolved.
• Actively participating in presentations and demonstrations to both existing and potential clients.
• Identifying and recommending best practices to be used within the team of Business Analysts by bringing experience and learned lessons into the team.
• Create an understanding and expertise of the client businesses to stay up to date with customer needs.
• Manage expectations through proactive and regular client communications with both formal and informal communication methods.
• Preparation, documentation, and implementation of activities for the deployment phase of each assigned project, including client training/demo sessions, user guide documentation, and internal knowledge share.
• Working with the client and internal project team members to identify and resolve technical issues.
• Create clear defect tickets for the technical team to work.
• Monitor and analyze incoming support items from the client.
• Generate detailed weekly reports that are sent to project leadership.
• Work closely with the developers and client subject matter experts throughout the course of each project to ensure client requirements are fully understood and successfully delivered in the Propylon’s suite of products.
• Participate in workshops with key stakeholders, including internal and external Senior Management, to gather business requirements that enable the creation of user stories and development tasks.
• Document Functional Specifications and work closely with the Technical Lead and Senior Business Analysts to ensure our tools are aligned with ever-changing client requirements.
• Define, plan, and execute manual test scripts to validate system functionality and ensure quality delivery.

Requirements

• 4+ years’ experience in a technical Business Analyst role.
• A Computer Science, IT or Business Administration degree, or equivalent experience.
• Strong business analysis skills and understanding of business requirements are a must.
• Experience in writing Business Requirements and/or Functional Specification documents.
• Client-facing experience.
• Experience with the principles of SDLC.
• Ability to understand and document complex document-centric workflows and to conceptualize them in IT terms.
• Ability to self-start and work in a pressured environment with deadlines.
• Good technical knowledge and skills.
• Experience with software testing.
• Excellent written and verbal communication skills.
• Proven decision-making capabilities.
• Be personally well organized, presentable, and manage one’s own time effectively.

Nice to haves

• Certified BA qualification.
• Experience with Office-style applications, e.g., ability to create macros, spreadsheet formulas etc.
• Experience with Process Map Diagramming.
• Experience with database reporting tools.
• Experience working with JIRA.
• Experience working in an agile team.
• Advanced level experience with MS Word (bookmarks, styles, etc).