Business Analyst

Responsibilities

• Partner with business leaders, project teams, and technical resources to uncover, refine, and confirm functional and business needs.
• Create clear documentation such as requirements, process flows, user stories, and functional definitions that support delivery teams.
• Evaluate existing workflows, identify inefficiencies, and design improved future-state processes aligned with operational goals.
• Act as the primary link between end users and technical teams to ensure solutions reflect business expectations and priorities.
• Support the transition from a legacy server-based application to a SaaS environment by providing functional analysis and business context.
• Work alongside implementation partners and internal contributors to track gaps, resolve questions, and strengthen solution usability.
• Contribute to test planning, test scenario review, and user acceptance activities to help confirm successful outcomes.
• Offer recommendations that improve system effectiveness, user experience, and overall business performance throughout the transformation.

Requirements

• Demonstrated experience as a Business Analyst supporting software implementations, system upgrades, or migration initiatives.
• Strong ability to gather requirements, analyze processes, and produce thorough business and functional documentation.
• Hands-on experience working with Agile or Scrum delivery models in cross-functional project environments.
• Familiarity with SaaS platforms, cloud-based transformations, or similar modernization efforts.
• Skill in conducting gap analysis and translating findings into actionable business recommendations.
• Proven success collaborating with stakeholders, developers, and external delivery partners on large-scale initiatives.
• Experience in Dealer Management Systems, retail technology, or related operational software environments is strongly preferred.

Qualifications

Must have a bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field. Relevant certifications such as PMP, Prince2, or CSM may be considered as an asset.

Skills

• Excellent communication and interpersonal skills.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
• Knowledge of industry-standard business analysis tools and methodologies.

Benefits

Commensurate with experience.

Pay

TBD

Schedule

Long-term contract opportunity

Location

Cleveland, Ohio

About the Role

This Long-term Contract opportunity is ideal for someone who can connect business priorities with technical execution while partnering with stakeholders across a complex software environment. The role will focus on clarifying needs, improving processes, and helping guide a multi-year shift to a SaaS-based platform.