Business Analyst

RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. That’s RIVA. We’re a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal government agencies. Since 2009, we’ve partnered with our customers to solve complex challenges through smart, practical innovation to deliver real outcomes where they matter most. Our teams are made up of industry-leading experts who are passionate about doing great work and making a difference. We don’t just develop solutions, we support efforts that strengthen communities and serve the public good. RIVA’s culture is built on four core values: Results, Innovation, Values, and Accountability. They guide how we work, how we collaborate, and how we measure success. Our employee-first approach is rooted in trust, ownership, and meaningful work. By investing in our people and fostering a flexible, supportive environment, employees have the opportunity to grow their skills, contribute ideas, and make an impact from day one. all while supporting missions that matter. Position Overview RIVA is seeking an Oracle EBS Business Analyst to support Federal Financials systems used by HHS. The desired candidate will work as part of a Tier II team to provide customer outreach support, operations support, process tickets, support identification and resolution of issues, support requirements, testing and stabilization. Core Responsibilities Responsible for customer support and outreach activities including providing user training, developing job aids and conducting office hours.Responsible for supporting organization change management tasks for system and business process changes.Responsible for supporting implementation for system solutions for federal mandates like G-Invoicing.Triage, analyze Oracle application issues received from the customers through the Helpdesk.Provide support for translating customer business requirements to system requirements.Provide support for Integration testing, User Acceptance Testing during Release cycles.Responsible for developing ad-hoc SQL queries and reports, analyzing complex data s.ets in response to RFIs Provide support for data entry and setups required for implementation.Provide Operations support for PA, AR, AP, PO, iProcurement, GL, FV, including Year-End Close, Month-End Close activities.Responsible for incorporating new solutions to the business, resolve issues more efficiently, reducing repetitive tasks and support users performing mission critical business functions.Troubleshoot technical and functional issues involving SQL, PL/SQL, data fixes and provide solutions through configurations, setup changes.Support ITSM activities, work on Incident Requests, Service Requests, Change Requests and Root Cause Analysis / Problems.Provide support in a fast-paced Agile environment. Minimum Qualifications Bachelor’s degree in finance or related fields or equivalent experience3-5 Years of experience as Business Analyst supporting Federal programs.Strong familiarity with Oracle EBusiness Suite, Federal Financial systems.Experience investigating, researching, and resolving production issues and performing Root Cause Analysis.Ability to develop test scenarios, support unit testing and user acceptance testing.Ability to support requirements gathering with end users, conduct workshops, develop requirements, and design documents.Experience in requirements analysis, solution design, configurations, testing, documentation.Experience providing customer support.Excellent written and oral communication skills.Ability to adapt to changing business processes, technologies, and environments.Working knowledge of JIRA, Kanban Processes.Knowledge of MS Teams, OneNote, MS Planner, Excel.Knowledge of Procure-to-Pay process, Federal accounting and business processes.Experience working on helpdesk support services in an ITSM environment.Ability to obtain and maintain Public Trust Clearance.Knowledge of Organization Change Management Methodologies. Preferred Qualifications Experience working on support of Oracle EBS at federal agencies.Experience working in an Agile Environment.Knowledge of Federal Accounting, USSGLs.Change Management certification preferred. EQUAL EMPLOYMENT OPPORTUNITY & ACCOMMODATION We believe great teams are built from different backgrounds, perspectives, and lived experiences, and we mean that beyond the buzzwords. RIVA is an equal opportunity employer. We welcome applicants of every race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, and any other characteristic protected by law. If you need an accommodation at any point in our process, send an email to talent@rivasolutionsinc.com, we'll be happy to help. VETERAN SUPPORT & ACCESSIBILITY As a federal contractor, RIVA follows the requirements of the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act, supporting the employment and advancement of protected veterans and individuals with disabilities. If you're a veteran, we encourage you to self-identify during the application process, it helps us track our hiring commitments and, in some cases, may support priority referral for open roles. RIVA also invites applicants to voluntarily self-identify as having a disability during the application process, not because it affects your chances of being hired, but because it helps us measure how well we're living up to our commitments and identify where we can do better. Your response is confidential and entirely optional.