Business Analyst

About the role

This customer-facing role requires a unique mix of business and technical expertise within the Service Operations organization. The ability to perform a consultative role to internal partners within Operations and Distribution as well as customers and their technology partners is critical to delivering on the key responsibilities of the position. A successful candidate will possess the ability to work independently on implementations of multiple data exchanges, leveraging already established integration capability as well as custom solutions as the need arises.

Responsibilities

• Work independently and lead others through complex situations
• Define data requirements specific to the customers’ plan design, review data requirements with the customer and offer alternatives for data concerns
• Provide feedback for data corrections to meet predefined tolerances for data accuracy
• Coordinate activities to complete data loads into the appropriate administration system and promote the data integrations to production status
• Collaborate to solve complex problems by taking a broad perspective to identify solutions
• Support the installation of Group Insurance customers implementing data integrations by:
  • Utilizing already established, strategic, file and non-file based methodologies (SSO / API)
  • Working closely with internal partners, customers and/or the Third-Party Administrators to define, recommend and implement effective solutions
  • Completing iterative data auditing/testing for completeness and adherence to plan details
• Participate in projects and process improvement initiatives that focus on bringing efficiencies to customer onboarding activities

Qualifications

• Excellent communication skills, including direct interaction with customers and the ability to tailor messages based on customer needs
• Strong analytical and problem-solving skills working on data integration projects
• Excellent interpersonal skills with the ability to build and cultivate partnerships with Group Insurance customers, their technology partners, TPAs and internal business partners
• Proven track record of delivering results, with the ability to meet deadlines in a fast-paced environment
• Demonstrated ability to perform data quality assessment and data testing
• Ability to work independently, prioritize deliverables and drive to solutions
• Experience with Text, CSV/fixed width file formats required
• Expertise on Compass Administration system is highly desired
• Knowledge of Group Insurance products highly desired
• Experience working on an agile team is highly desired
• Ability to build new and mature existing business processes to be used by others is highly desired
• Technical background with Excel/Excel Macros, text file manipulation and SQL to participate on the agile team on projects is highly desired
• Working knowledge of APIs and SSO highly desired
• Bachelor’s degree or equivalent work experience

Pay

The salary range for this role is from $76,000.00 to $125,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

Benefits

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period)
• Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance