Business Analyst

Who is Prince?Founded in 1959 by Ed Miller near Chicago, Prince Industries has grown from a one-man shop into a global manufacturing partner. With seven facilities across the U.S. and China, we serve industries from hydraulics to aerospace, handling everything from just-in-time components to high-volume assemblies.At Prince, we don't just make parts—we solve complex supply chain challenges. We are a strategic partner, focused on helping clients improve products, reduce costs, and simplify operations. Certified to ISO 9001:2015, ISO 13485, and AS9100 standards, we combine quality, innovation, and growth-minded thinking to deliver real value. Job SummaryThe Business Analyst is responsible for analyzing, designing, documenting, and improving business processes across the organization, with a primary focus on supporting and optimizing the Epicor ERP platform within a contract manufacturing environment. This role serves as the bridge between business stakeholders and technology teams, ensuring operational processes are standardized, scalable, documented, and aligned with company objectives.The ideal candidate possesses strong process mapping and documentation skills, a deep understanding of manufacturing operations, and experience supporting ERP systems in environments with complex customer requirements, production workflows, inventory controls, and supply chain processes. Key ResponsibilitiesBusiness Process Analysis & DesignAnalyze current business processes across manufacturing, supply chain, finance, customer service, engineering, and quality functionsFacilitate workshops with stakeholders to identify business requirements, process inefficiencies, and improvement opportunitiesDesign future-state business processes that improve efficiency, accuracy, scalability, and customer serviceDevelop and maintain process maps, workflows, SIPOC diagrams, value stream maps, and standard operating procedures (SOPs)Ensure process documentation remains current and reflects operational best practicesLead process standardization efforts across departments and acquisitions Epicor ERP Support & OptimizationAct as a functional resource for Epicor ERP modules including: ManufacturingProduction ManagementSchedulingInventory ControlProcurementCustomer ServiceFinanceQuality ManagementPartner with business leaders to identify ERP enhancement opportunities and drive system adoptionTranslate business requirements into Epicor configurations, workflows, dashboards, BAQs, reports, and automation solutionsSupport ERP upgrades, testing, implementation projects, and continuous improvement initiativesAssist with troubleshooting business process and system issuesDevelop and maintain ERP-related documentation, training materials, and user guides Contract Manufacturing Process ImprovementSupport processes related to: Make-to-order manufacturing, Contract and private-label manufacturing, Customer-specific requirements, Product cost tracking, Job management, Production scheduling, Inventory management, Lot traceability, and Quality assuranceEvaluate production and operational workflows to reduce waste, improve throughput, and enhance data accuracyWork closely with operations leadership to improve ERP utilization across manufacturing and warehouse functionsIdentify opportunities for automation and process simplification Requirements Gathering & DocumentationGather and document functional and business requirementsCreate business requirement documents (BRDs), functional specifications, workflow diagrams, and process narrativesServe as liaison between business teams, ERP administrators, developers, consultants, and third-party vendorsFacilitate user acceptance testing (UAT) and validate solutions meet business requirementsMaintain change management documentation and process controls Reporting & Data AnalysisAnalyze operational and ERP data to identify trends, process bottlenecks, and improvement opportunitiesDevelop KPIs and dashboards supporting manufacturing performanceSupport management reporting for production, inventory, quality, and customer service metrics Training & Change ManagementDevelop training materials and standardized proceduresTrain users on new processes, system functionality, and best practicesSupport change management efforts for process improvements and ERP initiativesServe as a champion for continuous improvement and operational excellence Education & Experience RequiredBachelor's degree in Business Administration, Supply Chain, Manufacturing, Information Systems, or related field3-7 years of Business Analyst experience in a manufacturing environmentExperience developing SOP documentation. Experience supporting ERP systems, preferably Epicor ERPStrong business process mapping and documentation skillsExperience gathering and documenting business requirementsUnderstanding of manufacturing operations, inventory management, procurement, and production planningStrong analytical and problem-solving abilitiesExcellent communication and stakeholder management skillsProficiency with Microsoft Excel, Visio, Power BI, and Microsoft Office applications Preferred Epicor ERP experience in a manufacturing environmentExperience with BAQs, BPMs, dashboards, and report developmentLean Manufacturing or Six Sigma certificationProject management experienceExperience supporting acquisitions, ERP implementations, or business integration projects Success MeasuresStandardize and document key business processes across the organizationImprove Epicor ERP utilization and data qualityReduce manual processes through automation and workflow improvementsIncrease operational efficiency within manufacturing and supply chain functionsDeliver accurate process documentation that supports training, compliance, and scalabilityAct as a trusted advisor to business leaders on process improvement and ERP best practices BenefitsPaid vacation and holidays (9 per year)Medical, Dental, & Vision PlansShort and Long Term Disability Plans401(k) Retirement Plan with strong employer matchCompany paid life insurance & AD&D100% tuition reimbursement for job relation classesPPE reimbursementYour specific benefits package will depend on your position, location, and years of service with Prince Compensation: $95,000 - $120,000 (based on experience) Due to ITAR regulations, only U.S. persons—defined as U.S. citizens, lawful permanent residents (Green Card holders), and U.S. nationals—are eligible for this position. *We are an Equal Employment Opportunity ("EEO") Employer. Applicants can learn more about Prince's status as an equal opportunity employer by viewing the federal "EEO is the Law" poster (www.eeoc.gov/employers)