Business Analyst

Duration: 30 months (contract) • Start date: ASAP • Location: 50 Wolf Road, 2nd floor, Albany, NY 12232 • Hybrid • 40 hours per week • Department: NYS DOT

About the role

Expert Business Analyst working for NYS Information Technology Services on behalf of the NYS Department of Transportation to fulfill the duties outlined below.

Requirements

• 36 months Enterprise Asset Management (EAM) proven experience implementing and managing enterprise asset management systems for large-scale infrastructure projects
• 36 months experience with New York State Department of Transportation (NYSDOT) or any other state DOT
• Minimum 2 years working directly with NYSDOT systems and processes
• 36 months Tableau Analytics experience – advanced proficiency in Tableau for creating dashboards, reports, and data visualizations for transportation analytics
• 36 months Data Migration Expertise – experience migrating legacy Microsoft Access databases to modern data warehouse repositories and enterprise data platforms
• 24 months Geospatial Information System (GIS) experience, including gathering requirements for data components to generate comprehensive reports, map point-to-location data, and compile documentation on conditions within the geospatial framework
• 24 months experience with Document Management systems, platforms, and services, including implementation, administration, and governance
• 36 months experience with OBIEE Requirement Analysis, including gathering and documenting business intelligence requirements for OBIEE implementations and translating business needs into technical specifications
• 84 months working as a Business Analyst with agencies/business areas to understand business requirements and produce functional and non-functional specifications according to Project Management Industry standards and Secure System Development Lifecycle (SSDLC)
• Experience gathering, organizing, analyzing, and quantifying data about customer needs, costs/benefits, advantages/disadvantages, and technical feasibility of implementing new or changed business solutions
• Ability to translate customer input into actionable information for decision-making and technical solutions
• Experience with process modeling to improve business and systems operations, identify innovative ways to increase customer satisfaction, and analyze/synthesize business requirements
• Experience in data analysis and modeling for online transactional processing systems, data warehouses, and/or data transformation using tools such as Oracle Data Modeler
• Experience writing technical information into clear, readable documents for both technical and non-technical audiences
• Proficient experience with MS Office (Word, Excel, PowerPoint) and MS Visio
• Bachelor’s Degree in business, accounting, IT, or a related field

Responsibilities

• Work with Agency/Business Users to develop and document new business strategies and models
• Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution, and improvement of action plans by providing advice and guidance on best practices
• Support and align efforts to meet customer and business needs
• Manage customer relationships and expectations by developing a communication process to keep stakeholders updated on project results
• Stay current with customer needs and strategies; utilize formal and informal communication methods (e.g., emails, newsletters, PowerPoint presentations, executive updates) to share findings and facilitate project meetings for diverse audiences
• Participate in multiple projects by completing and updating project business and technical documentation; determine daily priorities; ensure efficient and on-time delivery of tasks and milestones; follow proper escalation paths; and manage customer and vendor relationships
• Collaborate with team members and peers by articulating ideas and viewpoints to drive issue resolution
• Identify, create, and facilitate process design changes through business and systems process analysis; focus on quality improvement and data management; ensure data reliability and validity; develop process improvements or re-engineering; integrate new systems with existing ones; and partner with internal and external teams to meet long-term business strategies
• Provide and support the implementation of business solutions by building relationships with key stakeholders; identifying business needs; determining necessary processes and practices; monitoring progress and results; recognizing improvement opportunities; and adapting to competing demands and organizational changes
• Provide project-level analysis, producing required documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
• Collaborate closely with developers to implement requirements and provide guidance to testers during QA/QC processes
• Identify improvement opportunities (proactive and reactive)
• Elicit and clearly document business and systems requirements
• Assess business process and system inefficiencies
• Identify ways to increase adoption and customer satisfaction
• Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
• Understand and negotiate needs and expectations of multiple stakeholders
• Serve as a liaison between Business, Vendors, and ITS to gather business requirements for system modifications, enhancements, and implementation