Business Analyst

Major Areas of Accountability

• Composes user stories and acceptance criteria for Devops user story cards.
• Creates user story maps for current state and future state processes for feature level work.
• Affords analytical support to business users and other ITS personnel to both determine specific problem areas and identify possible solutions.
• Confers with Senior Business Analysts, Manager and other ITS personnel and/or users to discuss work processes and plans and/or actions to be performed.
• Utilizes a structured process for the design, development, testing and deployment of all corporate systems.
• Works closely with software developers in design and architectural elements to meet user requirements.
• Develops and documents test procedures and/or test scripts for new systems or changes to existing systems.
• Identifies and assists in the development of training requirements for the delivery of all system projects to include "train the trainer" requirements and the necessary training materials.
• Continues professional development through attendance at training sessions and professional seminars to incorporate recent technical developments into work unit operations.
• Reviews and studies instructional and informational material to enhance/increase knowledgebase of systems and procedures within the work unit.

Personality/Working Style

• Strong character
• Alliance with company values, mission, and vision
• Demonstrated customer focus
• Trustworthy and honest
• Decisive
• Curious and persistent
• Passion for innovation
• Willingness to learn
• Adaptive to changing (tolerance for ambiguity)
• Desire to collaborate to achieve corporate goals
• Must be able to handle complex tasks of a technical nature
• Must possess the ability to analyze problems and assist in determining the best business solution while utilizing technology to the fullest
• Must be able to understand the implication of system changes to business practices
• Strong communicator
• Excellent oral, written, interpersonal and organizational skills
• Must be able to plan and facilitate meetings and training sessions for sizable groups
• Possesses demonstrated leadership qualities
• Empathetic listener and open-minded
• Commitment to accountability

Education And Experience

• Education Required: A Baccalaureate degree or CPCU preferred; CBAP (Certified Business Analyst Professional) designation preferred
• Experience Required: Experience in the utilization of Agile Methodology preferred; 5 years of workers’ comp experience in a core area (PHS; Claims; Finance) preferred; A minimum of 2 years’ experience in reviewing and understanding technical writing as it relates to user stories, system documentation, training documentation, procedures, etc.; Prior participation on formalized project teams at LWCC preferred