Business Analyst

King Arthur Baking Company has been sharing the joy of baking since 1790. Headquartered in Norwich, Vermont, we’re the ultimate baking resource – providing education, inspiration, and the highest quality products, all while fostering connections and community through baking. Our superior flours and mixes are available in supermarkets nationwide, and our direct-to-consumer business – website and retail stores – offers an even wider selection of specialty baking ingredients, mixes, gluten-free products, baking tools, and more. We bring baking education to millions of bakers through our cookbooks, podcast, recipe app, website, and baking school. We’re proud to be 100% employee-owned, which means everyone who works here has a real voice and a shared stake in what we do. This creates a strong sense of community built on trust, teamwork, and love of baking. As a benefit corporation, we’re committed to the best interests of all our stakeholders - employees, our local communities, our broader community of bakers, and our planet.

About the role

The Business Analyst supports the delivery of strategic, cross-functional initiatives by bridging business and IT teams throughout the project lifecycle. This role is focused on omni-channel solutions spanning Wholesale and Direct-to-Consumer operations and requires engaging with a wide spectrum of business owners across Finance, Supply Chain, Sales, Manufacturing, and more to define requirements. Solutions will encompass a variety of business systems, including ERP, to refine requirements and ensure alignment with IT teams and technical design.

Responsibilities

• Partner with business and IT owners to drive strategic projects through the entire lifecycle, including scoping, business requirements definition, testing, enablement, and support
• Execute projects involving a wide range of business systems including ERP, finance applications, digital platforms, store systems, middleware/integration layers, and more
• Drive business requirements definition, reconcile conflicting objectives, and distinguish critical requests from nice-to-have components
• Research business processes and associated technology deeply enough to define project impact/scope, identify use cases, and facilitate alignment on expected outcomes
• Demonstrate a hunger to learn and work to evolve into a Subject Matter Expert (SME) for omni-channel operations best practices and provide day-to-day operational support to business partners
• Collaborate with IT development teams to ensure functional requirements are understood and learn how requirements are effectively incorporated into technical design
• Coordinate alignment with business partners to negotiate trade-offs between functionality, usability, performance, etc. with technical design as adjustments are warranted
• Assist with the impact assessment to identify change management scope to business operations and participate in enablement, training, and support activities
• Support test plan definition and assist in executing functional and user acceptance testing
• Evaluate and optimize business processes to craft an omni-channel experience that drives efficient and effective customer and user outcomes

Requirements

• 3+ years of experience in business analysis, business process optimization, consulting, software implementation, program management, or similar
• Expertise identifying business objectives and capturing complex business requirements via persona definitions, workshops, business process flows, decision trees, and other tools
• Familiar with phases of systems implementation projects and concepts of Software Development Life Cycle (SDLC), Business Process Optimization (BPO), and Organizational Change Management (OCM) methodologies
• Able to produce polished project deliverables such as Business Requirement Definition (BRD) documents, Functional Specifications (FS), system architecture diagrams, integration flows, etc.
• Experience building test plans and executing Quality Assurance (QA) and User Acceptance Testing (UAT)
• Comfortable with Microsoft Office Suite and Business Intelligence (BI) tools
• Experience with SAP S/4HANA ERP platform strongly preferred
• Experience with Finance operations and business best practices, including Accounts Payable, Accounts Receivable, Cost Accounting, General Ledger, etc. strongly preferred

Skills

• Critical & Strategic Thinking: High-level analytical thinking and problem-solving skills with close attention to detail while maintaining perspective to overarching goals
• Integrity & Accountability: Act with personal responsibility, set high standards, and deliver to committed deadlines
• Stakeholder Engagement & Communication: Utilize excellent communication skills and a customer service mindset to build relationships across both internal and external teams and drive alignment to project goals
• Prioritization & Adaptability: Ability to balance multiple active priorities, adjust to a shifting landscape, and comfortable navigating ambiguity

Success Factors

• Genuine enthusiasm for King Arthur’s mission and products, with a commitment to living its values
• Community-minded and engaged in volunteer activities

Benefits

• Medical, dental, and vision insurance
• Company-paid short- and long-term disability and life insurance
• Paid parental leave
• Paid time off and paid holidays
• 401(k) with a company match
• 40 paid volunteer hours a year
• Profit sharing*
• Participation in the Employee Stock Ownership Plan (ESOP)*

*Amounts vary based on achievement of financial targets. Participation based on hire date and program entry date.

Pay

$82,000 to $110,800 annual salary

Schedule

Hybrid combining working from home, and onsite in White River Junction, VT roughly 4 times per year. Ideal candidates will be located within 120 miles of our offices.

Physical Requirements

• Ability to work for prolonged periods at a desk, both in a home office and onsite, using a computer and other standard office equipment
• Regular use of computer keyboard, mouse, and video conferencing tools
• Ability to communicate effectively in person, over the phone, and through digital platforms
• Occasional standing, walking, bending, or reaching within the office environment
• May occasionally be required to lift or move items up to 15 pounds (e.g., office materials, documents)
• Visual acuity needed for reviewing documents, spreadsheets, and data on screens
• Ability to commute to the office for in-person meetings, trainings, or other business needs as required

Work Environment

• Indoors, a normal office environment with little exposure to excessive noise, dust, or temperature changes
• This role operates in a professional office environment where most work is performed at a desk
• Remote work environment that meets KAB standards for work

Safety

• Understands that safety is the responsibility of everyone at the organization and is responsible for adhering to/providing work in a safe and ergonomic manner, identifying unsafe conditions and correcting conditions immediately or reporting them promptly
• Participates in safety and compliance training and safety and health programs

Travel

Less than 5% travel required: occasional travel may be required for meetings, training, or team events