Business Analyst

About the role

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions. Since 1941, we’ve positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers’ unique needs – including the choice to procure furniture according to what fits their ordering and fulfillment process. That’s why we say we offer far more than furniture. We’re Furnishing Knowledge. KI is seeking a Business Analyst to join our team in Green Bay, WI. This is more than a traditional business analyst role. It is an opportunity to influence how KI products are configured, priced, quoted, and brought to market through some of the company's most critical commercial and sales applications. Working alongside business leaders across Sales, Product Management, Customer Experience, IT, and Operations, this role will serve as the product owner for KI's quoting platform, product modification database, and key Salesforce solutions. You'll help shape the future of KI's commercial processes by driving automation, improving user experiences, and delivering scalable technology solutions that support business growth.

Responsibilities

• Shape How KI Products Reach Customers - Lead the evolution of the systems that power product configuration, pricing, modifications, and quoting, helping customers, dealers, and internal teams do business with KI more efficiently.
• Influence Enterprise Business Processes - Partner with leaders across Sales, Product Management, Customer Experience, Manufacturing, and IT to identify opportunities for process improvement and technology-enabled business transformation.
• Drive Digital Transformation - Help advance KI's use of automation, analytics, workflow optimization, and modern business applications to improve efficiency and scalability across the organization.
• Own Critical Business Platforms - Serve as the product owner for key commercial applications, defining roadmaps, prioritizing enhancements, and ensuring solutions continue to meet evolving business needs.
• Improve the User Experience - Work closely with end users to identify pain points, streamline workflows, improve adoption, and create solutions that make it easier for employees, dealers, and customers to interact with KI.
• Turn Data into Action - Leverage reporting, analytics, and business insights to support decision-making, identify trends, and drive better business outcomes.
• Build Your Career and Expand Your Influence - Join a highly visible role with the opportunity to lead enterprise-wide initiatives, partner with senior leaders, and help shape the future of KI's commercial technology landscape.
• Serve as the product owner for KI's quoting platform, product modification database, and Salesforce ecosystem.
• Manage application priorities, roadmaps, and enhancement backlogs.
• Gather and translate business requirements into technology solutions.
• Partner with stakeholders to improve business processes and user experiences.
• Lead testing, implementation, and adoption of system enhancements.
• Analyze issues, identify root causes, and support resolution efforts.
• Develop reporting and analytics that support business decision-making.
• Create documentation, training materials, and user resources.
• Collaborate with business teams, IT teams, and vendors to deliver effective solutions.

Requirements

• Bachelor's degree in Business, Information Systems, Computer Science, or equivalent experience.
• 5+ years of experience in business analysis, product ownership, process improvement, or enterprise applications.
• Experience supporting or