Business Analyst

About the Company

Itero Group is a Women‑Owned Small Business focused on simplifying complex transformations. We empower clients in the private and government sectors to become more optimized, digitally enabled, and data‑driven organizations through our comprehensive business consulting and innovative delivery solutions. Our dedicated team members are experienced thought leaders, tenacious workers, and creative thinkers. We hire people who are passionate about being catalysts for change – in our company, for our clients, throughout our career – and we empower people to express their ideas, create better practices, innovate better products, and become better professionals. We have been named a Great Place to Work for six years and offer a competitive salary and benefits package.

About the Role

The Business Analyst is responsible for supporting subject matter experts in the development of user requirements, reviewing project deliverables, and performing user acceptance testing. The Project Coordinator tracks project work to ensure compliance with identified timelines and scope and serves as the BA team lead for the Quality Assurance and Administrative Support Unit.

Key Responsibilities

• Plan, organize, prioritize, and manage multiple initiatives across the project team.
• Manage submission and tracking of system defects and change requests related to assigned system components.
• Provide weekly reports indicating the status of pending reports to ensure statutory deadlines are met.
• Manage work associated with addressing data quality records.
• Review user requirements/user stories and functional specifications for system development, enhancements, or configuration, and support associated system user acceptance testing, deployment, problem resolution, and end‑user support activities.

Qualifications & Experience

• 7 years' experience in developing business, functional and user requirements for IT systems.
• 7 years' knowledge of business analysis process, principles, practices, and techniques.
• Knowledge of software development lifecycle with focus on the user requirements and UAT.
• Knowledge/experience relevant to Project Management needs.
• Ability to establish and maintain effective working relationships.
• Highly Desired – 2 years' experience performing similar work in the Child Welfare or other Human Services field.
• Highly Desirable – IIBA certification.

Benefits

• Health & Wellness: Medical (BC‑BS), dental, and vision plans.
• Paid Time Off: Generous PTO, paid holidays, and increasing PTO based on years of service.
• Retirement Savings: 401(k) plan with company match and auto‑enrollment.
• Company‑Paid Coverage: Short‑term and long‑term disability, life insurance, and AD&D insurance.
• Additional Options: Voluntary benefits including pet insurance and student loan assistance up to $1,000 annually.
• Perks: FSAs, HSAs, wellness programs, and more to enhance work‑life balance.