Business Analyst

About the Role

The Business Analyst will partner closely with Product Owners, business stakeholders, project leadership, and delivery teams to support discovery, business process analysis, user acceptance testing (UAT), training readiness, and Azure DevOps (ADO) backlog management activities. This role serves as a bridge between business operations and technical delivery teams to ensure solutions align with business needs and are successfully adopted by end users.

Responsibilities

• Develop process maps, workflow diagrams, and business operating procedures.
• Identify process improvement opportunities and operational impacts.
• Identify and document manual processes, workarounds, and exception handling procedures.
• Develop end-to-end business and system interaction diagrams.
• Partner with Product Owners to refine and maintain product backlogs.
• Assist in developing user stories and defining acceptance criteria by gathering, analyzing, and clarifying business requirements.
• Provide recommendations on requirements traceability and business validation.
• Coordinate UAT execution activities with business stakeholders.
• Track test execution, results, defects, and acceptance decisions.
• Support end-to-end business process testing and release readiness assessments.
• Assist with documenting UAT evidence and acceptance recommendations.
• Support training plans and end-user training materials.
• Create job aids, quick reference guides, and process documentation.
• Support stakeholder readiness, communication, and adoption activities.
• Facilitate training sessions and knowledge transfer activities.
• Support backlog traceability between requirements, testing, and implementation.
• Assist with ADO dashboards, reporting, queries, and documentation.
• Create and maintain project documentation, requirements artifacts, process, training, and reference guide documentation.
• Document business rules, validation rules, and exception processing requirements.
• Support project compliance with organizational delivery methodologies and governance requirements.
• Maintain documentation repositories, knowledge bases, and project wikis.

Requirements

• 8+ years of experience gathering requirements from users.
• 6+ years of experience designing technical and business requirement documentation.
• 4+ years of experience with Agile methodology / SCRUM processes and ceremonies.
• 3+ years of experience maintaining and organizing Epics, Features, User Stories, and Tasks using Azure DevOps backlog management tools (Kanban board, Sprint board, etc.).
• CBAP Certification (required).

Preferred Qualifications

• Experience using Azure DevOps for backlog and work item management.
• Experience supporting Product Owners in Agile delivery environments.
• Experience documenting current-state and future-state business processes.
• Experience developing UAT strategies, test scenarios, and business validation plans.
• Experience creating training plans, training materials, and operational readiness documentation.
• Experience facilitating business process analysis and workflow modeling utilizing tools like Bizagi.
• Strong stakeholder facilitation, communication, and documentation skills.
• Experience with large-scale government, healthcare, financial, or enterprise system implementations preferred.
• Experience documenting complex business program area integrations and data flows.

Benefits

• Long-Term Stability: Join us on multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• Green Card Assistance: We support immediate Green Card processing, if required.